Social media tools aren't just for corporate marketing.Your customers are using tools like Twitter to share their customer experiences, vent their customer frustrations, research a company's reputation for customer service, and make purchasing decisions.
Arlington, VA (PRWEB) May 5, 2010
VIPdesk and Ivy Worldwide are presenting a Webinar titled “Social Media: How it fits into your customer marketing and retention strategy” at 2:00 p.m. ET on Tuesday May 11, 2010. This Webinar will review how companies can integrate social media and word-of-mouth marketing tools such as Twitter and Facebook into their customer marketing and retention strategy.
Presented by Chris Aarons and Nick White, Partners with Ivy Worldwide and Mary Naylor, CEO of VIPdesk, "Social Media: How it fits into your customer marketing and retention strategy" is a primer for companies that know that their customers are talking about their customer service experiences online, and want to be a part of the conversation. This interactive Webinar will provide attendees with actionable tips to start incorporating social media into existing customer marketing and retention plans.
"Social media tools aren't just for corporate marketing--your customers are using tools like Twitter to share their customer experiences, vent their customer frustrations, research a company's reputation for customer service, and even make purchasing decisions based customer care experiences shared by others online," said Mary Naylor, CEO of VIPdesk. "The time has come for corporations to integrate social media into their customer marketing and retention strategies and this Webinar will show attendees where to begin."
Topics covered in this complimentary Webinar include:
- Social media-what is it and why is it important to your company?
- When, where, and how to engage the right forms of word of mouth marketing
- What to do and not to do when communicating with customers via social media
- Successfully organizing and executing a customer-centric social media plan
- And more!
Space in this informational Webinar is limited to the first 100 registrants, register online at http://vipdesk.wufoo.com/forms/social-media-and-your-customer-marketing-strategy/.
For more information, call 703-837-3507.
About Ivy Worldwide
Ivy Worldwide is a word-of-mouth social media and influencer marketing agency that leverages existing relationships with bloggers to provide their customers with a marketing advantage by connecting them with online influencers. Founded in 2007, Ivy Worldwide works with their clients to develop mutually beneficial relationships with blogging communities and industry influencers that provide a strategic solution to its customers to drive traffic, improving search engine ranking and transforming readers into buyers while creating a forum for product discussion and third-party endorsements. The agency has earned recognition from WOMMA as the WOMMIE recipient and as a finalist for ad:tech's Limelight Award for Best Social Media Marketing & WOM campaign. With offices in Austin, Seattle and Houston, Ivy Worldwide is recommended by community influencers as the best company with the best approach for word-of-mouth marketing. For more information, visit http://www.ivyworldwide.com.
VIPdesk is the innovative leader of outsourced virtual customer care solutions for companies who view their brand reputation as a significant asset, and for whom a quality customer experience is not a luxury, but a necessity. VIPdesk specializes in delivering virtual contact center solutions in several industries including retail, travel, automotive and financial services. We serve more than 40 blue-chip clients with over 10 million customers and are continually recognized through numerous awards, including the Inc. 500, Inc. 5000, NCBEA Business Ethics Award, Stevie Awards for Women in Business and Smart CEO Future 50. To find out more about VIPdesk, visit http://www.vipdesk.com.