If we want to continue to offer bleeding edge technologies to the marketplace, we can’t expect our resellers and distributors to be on the hook for education and support costs.
Lake Forest, CA (PRWEB) May 5, 2010
As the digital signage and interactive communications market grows, the value of quality technical support grows with it. In an effort to deliver a highly gratifying customer experience, Horizon Display has developed online resources that enable users of their large touch screen products to receive service 24 hours a day.
The selling channels can often on-board several points of contact for an end user of interactive displays. As technical questions arise, users find themselves sifting through resellers, distributors, and manufacturers for answers. Horizon Display is providing a streamline approach to this process; offering one site for various forms of support.
“If we want to continue to offer bleeding edge technologies to the marketplace, we can’t expect our resellers and distributors to be on the hook for education and support costs. Although we strive to train all of our channel partners, the technology is still growing too quickly to keep the channel as informed as we are. There is a natural lag time between when we gather new technical intelligence and when that gets disseminated to the channel. We refuse to alienate the end user in the meantime,” explained Matthew Cutone, VP of Sales at Horizon Display.
The key features of the upgraded site include:
- Interactive Touch Screen User Manuals – instantly acquire the most up-to-date version
- Key Downloads – now users have one source for important drivers and API’s that help them get the most from their displays
- Online Support Case – 24/7/365 users can submit an online case for support. This online delivery immediately puts them at the front of the line for live support.
- Video instructions, FAQs, and Phone support are also available
“The value of this online tool doesn’t end when the customer’s immediate technical needs are met. All support issues and resolutions are recorded into our Tech Support database and then reviewed in order to develop better processes and products,” commented Oselo Hinlo, Director of Operations for Horizon Display.
Horizon Display has experienced explosive growth over the past five consecutive quarters and the total number of large format touch screen units currently deployed is four times greater than it was one year ago. To meet demand, Horizon recently acquired additional integration and warehousing facilities, bringing their total square footage to just over 24,000. The support site was developed to address the saturation of Horizon products already installed throughout North America.
“Responsiveness is how Horizon stands apart from the competition. We are investing in additional capital to ensure we are as responsive as ever to clients engaging in new projects, of any size. A result from our investment is the need for more support; in the 1st quarter of 2010 we increased our employee count by 23%. Excellent pre-sales experience, superior delivery times, and dedicated after-sales support are the areas Horizon will continue to invest in. Our customers know that and appreciate that,” added Kurt Johnson, CEO of Horizon Display.
About Horizon Display
Horizon Display is an ISO certified integrator of large format touch screen technology and custom solutions provider. Horizon Display offers fully embedded touch technologies along with media management solutions and custom bezel designs.