Ottawa, Canada (PRWEB) May 9, 2010
The Utility Company, a leading provider of virtual IT service and support, today announced the release of its Connected Office (CO) Enterprise program for mid-market IT departments requiring supplemental support and expertise. CO Enterprise includes a standards-based helpdesk, certified network operations center (NOC) and enterprise-class backup and disaster recovery service all in an on-demand, pay-as-you-go model.
“Despite the rapid adoption of managed services by small businesses, mid-enterprise IT departments have been hesitant to embrace the model even though it resonates well with their CFO who now ‘owns’ the IT budget,” stated Mark Scott, president of The Utility Company. “With CO Enterprise we have created a co-managed IT services program that is a win-win for both the CFO and IT manager.”
CO Enterprise delivers a virtual IT department to support mid-enterprises and their internal IT- 95% Remote; 100% Proactive. The menu of services is outlined at http://www.theutilitycompany.com/enterprise and includes the following:
•Helpdesk and Helpdesk Plus for on-demand end- user support and automated desktop management.
•NOC and NOC Plus for 24x7 remote network and security monitoring and management with access to Utility NOC engineers on a fixed-fee or per minute basis.
•Back-up and Disaster Recovery for automated backup, imaging and bare metal restore.
Co-managed IT services allows internal IT departments to extend their capabilities through a partnership approach leveraging The Utility Company to augment the key areas of service and support, ranging from end-user helpdesk to information security to vertical business applications to the network operations center. The key element of CO Enterprise is the transparency (and control) afforded through a shared, co-managed service desk system, including ticketing, service metrics, network/security management tools and performance reporting.
“We have partnered with The Utility Company under the NOC Plus model, whereby they proactively monitor and maintain our mission-critical servers, security systems, thin-client infrastructure and insurance applications,” stated Ray Shannon, VP and partner at Bradley’s Insurance. “They are a very customer-centric organization that has become a key extension of our internal IT.”
“Today’s IT Manager needs to look at the best way to deliver value to the business for the technology dollars they spend,” stated Rob Annunziato of TUC Atlanta Northwest and former Director of IT Supplier Governance at Delta Airlines. “The Helpdesk Plus model delivers automated desktop management and support for corporate end users, which is very challenging area for most IT departments.”
For more information on Connected Office Enterprise and our co-managed IT services approach please visit our website. Live sales and technical presentations are available daily – click Let’s Go at http://www.theutilitycompany.com to register.
About The Utility Company®
The Utility Company® is a leading provider of virtual IT service and support for small and medium-sized businesses, delivering the required hardware, software and service for a monthly fixed fee per user. Our Connected Office® service program provides a single point of contact to deliver and manage technology, communications and vertical line of business applications – 95% Remote; 100% Proactive. Customers are supported by local Utility Service Providers delivering on-site service and business-technology consulting to reduce spending and increase utilization – our Beyond Managed Services® franchise opportunity is available by prospectus only. Learn how to make technology work for your business today at http://www.theutilitycompany.com.
For more information contact:
Director of Marketing
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