This innovative self-learning solution provides another win-win situation for the whole Plimus community.
Fremont, CA (PRWEB) May 11, 2010
Plimus, the leader in complete, configured, and connected hosted e-Business solutions for selling online, announced today the addition of an innovative new Customer Support service embedded in the Plimus support pages of http://www.Plimus.com that provides knowledge-based instant responses to questions by buyers and sellers about their online sales.
The solution, labeled 'Got Questions?' invites Plimus users to type in a question they might have about online processing or online sales and get answers. The natural language self-learning engine in ‘Got Questions?' instantly delivers relevant answers to the question posed. In the event an answer is insufficient, users can escalate their questions to a live Plimus support representative whose answer is then added to the system for benefit of subsequent customers. In addition to providing instant responses to issues raised by Plimus users about online processing, the solution reduces the number of inquiries that need to be escalated to support personnel, allowing them to concentrate on matters that require more support. The ‘Got Questions?' system provides closed loop reporting to help support teams track and respond more rapidly to areas in which support is most frequently required. It also passes relevant information on to product design teams to take customer feedback and questions into account for future product enhancements.
‘Got Questions?' is a version of ISQ Technologies e-Rep self-learning Customer Support System. “By using ISQ e-Rep as the foundation of the Plimus ‘Got Questions?' solution, real answers from real users are virally populated, enabling Plimus sellers and buyers to benefit from each other while literally placing the answers at their fingertips,” commented ISQ Technologies CEO Doron Herzlich.
“This innovative self-learning solution provides another win-win situation for the whole Plimus seller and buyer community”, noted Plimus Head of Marketing Charles Born. “Improved customer support helps increase end-customer satisfaction and results in higher conversion rates and revenues for our Plimus sellers. The solution also makes it even easier for them as sellers to deploy and benefit from the hundreds of features embodied in our platform.”
Plimus, Inc., a global e-commerce solutions provider, builds, and manages online businesses for thousands of software publishers, web hosting companies, and online retailers. Plimus offers an easy-to-implement, configurable e-Business platform that allows companies to grow their e-Commerce business worldwide by marketing, selling and distributing digital goods and services online. The company’s award-winning e-Commerce Application is a flexible, hosted, and complete application that uniquely spans the entire e-Commerce lifecycle and is connected to a large global affiliate network.
Plimus helps companies and publishers of all sizes maximize online revenues and reduce the costs and risks of running an e-Commerce operation. More information may be found at plimus.com
ISQ Technologies' self-learning customer support system e-Rep is designed for companies that sell products or provide services over the Web. e-Rep enables companies to quickly understand and respond to customers’ needs by answering their questions instantly online, increasing the efficiency of customer support departments in terms of capacity, response time and service quality, while boosting conversion rates and profitability. More information about ISQ's e-Rep can be found at http://www.isqgroup.net.