“We know how hard the event management team works during a conference and if our staff can recognise them easily they can anticipate that client’s requirements. It may be as simple as providing a meal or a drink because they know they haven’t
(PRWEB) May 11, 2010
As a sign of its commitment to personalised, professional service, The Sebel Albert Park Melbourne Conference centre is “pinning” every conference organiser and meeting planner who holds an exhibition, meeting, conference or event in Melbourne.
As in the US in the ‘50’s when college boys gave their girlfriends a fraternity pin to show they were going steady, this pin will identify the wearer as a highly valued in house client of The Sebel Albert Park Melbourne Conference Centre and ensure they are recognised immediately throughout the hotel.
“Staff will instantly distinguish the wearer of the pin as a event manager and know they can make requests and changes in relation to the conference or event,” said Keren Southgate, Director of Sales & Marketing.
“It will take away the guess work for our staff and ensure, that by identifying exactly who the conference organiser is, they can communicate with them appropriately,” she said.
The organiser can also nominate other key people to receive a pin such as the Chairman and members of the organising committee.
Adding further value to the event management relationship will be a Smart Card. The size of a credit card, one can be provided to the conference organiser or meeting planner onsite with credit provided for use in the hotel’s restaurants and bars. The card can also be loaded with additional electronic cash and charged to the conference master account.
For the event management team, it relieves them of the need to carry cash or their own credit card whilst in the hotel conference centre.
Conference organisers and meeting planners will also receive VIP treatment by the hotel’s new Melbourne Conference Centre Concierge who will act as a central liaison point for them and their delegates throughout the Melbourne event or function.
From providing additional stationery to organising a room set-up changed with minutes to spare, the Melbourne Conference Concierge will be their back up at all times.
The Sebel & Citigate Albert Park Melbourne Conference Centres are part of the Mirvac group of 45+ hotels and resorts in Australia and New Zealand under such well known brands as Quay Grand, The Como, Quay West Apartments & Resorts, Sea Temple Resorts & Spas, Sydney Marriott Hotel, Citigate Hotels, the Hotel Lindrum, Harbour Rocks Hotel Sydney and of course The Sebel Hotels, Resorts and Residences.