InteQ is committed to its focus on On Demand IT Service Management solutions, and today our company is dedicated to providing its suite of Software-as-a-Service applications available on its flagship product InfraDesk to clients globally
Bedford, MA (Vocus) May 12, 2010
InteQ, a leading provider of On Demand IT Service Management today announced the divesture of its Remote Infrastructure Management Services (RIMS), one of two of InteQ business units, to CSS Corp., a global provider of technology solutions with over 4000 employees worldwide and offices in the United States, India, Philippines, Poland, United Kingdom, Singapore and Australia. The RIMS divesture allows InteQ to completely focus on the growth of its Software-as-a-Service business unit.
Under the terms of the agreement, CSS Corp will assume responsibility for InteQ’s RIMS business unit serving clients globally. InteQ launched its RIMS business unit in 2000, and was a pioneer in developing a robust, scalable and sophisticated platform to monitor and manage servers, networks, storage, wireless infrastructure, IP telephony, databases and application infrastructure. The platform has been also private labeled for managed services providers enabling them to provide RIMS services or embed into their go-to market solutions.
“InteQ is committed to its focus on On Demand IT Service Management solutions, and today our company is dedicated to providing its suite of Software-as-a-Service applications available on its flagship product InfraDesk to clients globally,” said Santhana Krishnan, Cofounder, Chairman and CEO, InteQ. “To continue to grow our Software-as-a-Service business unit, we needed to find a home for our RIMS business unit that would provide our clients with expanded services, customer service and global reach. CSS Corp. met these criteria in addition to being a great place to work for our entire RIMS team.” Yash Shah, Cofounder, President and CTO, InteQ added, “InteQ was a pioneer in RIMS and it is great to find a company which values our platform, customers and employees”.
The companies will maintain independent solutions portfolio focused on serving their respective clients; however, they plan to jointly work on client engagements that could benefit from the unique expertise of both firms.
“We are proud to incorporate InteQ’s highly respected RIMS business unit into the CSS Corp.’s family of business units,” said Nick Sharma, CEO of CSS Corp. “Our customers increasingly seek critical end-to-end solutions to help them manage complex technology environments. The acquisition of the pioneer in RIMS positions CSS to be a strong and trusted partner of choice for our customers.”
In order to better serve both current and new customers, the two key RIMS business unit executives and their teams will be joining CSS Corp., to expand and deliver RIMS services. Bob Flaherty, Vice President, RIMS Business Development and Service Strategy; and Mike Champa, Vice President, RIMS Service Delivery and Global Operations will be serving existing RIMS customers while helping with integrating and expanding the solutions portfolio.
InteQ is a leader in On Demand IT Service Management. Our Software-as-a-Service (SaaS) solutions dramatically reduce the total cost of ownership, offer the fastest time to production and are the easiest to adopt. Since 1995, InteQ has been helping customers worldwide achieve IT service excellence using a unique solutions portfolio which includes an ITIL SaaS Service Desk – InfraDesk and award-winning ITIL training and consulting services. InteQ’s On Demand IT Service Management solutions have been successfully adopted by companies worldwide.
InfraDesk is an ITIL SaaS Service Desk application delivered as a service over the web based on InteQ’s unique ITIL process automation approach and experience. The simple and robust enterprise service desk solution provides the foundation for IT organizations Service Delivery and Operations to ultimately support overall Service Strategy. Through its SaaS delivery model, InfraDesk enables large organizations to eliminate costly maintenance upgrades and lengthy implementation cycles commonly associated with traditional on-premise software while providing the affordability to small and medium-sized organizations without sacrificing functionality or flexibility. Since its introduction to the service desk market, InfraDesk has been implemented in organizations globally accelerating value and savings for clients. InfraDesk was also the recipient of the Network Product Guide ‘Best in SaaS’, the American Business Awards ‘Best New SaaS Product’ and the ‘Best of SaaS Showplace’ Award from ThinkStrategies. For more information, visit http://www.inteqnet.com or contact 888.4IT.MGMT.
CSS, a global technology solutions provider, focuses on IT operations management services aimed at optimizing its customer's IT operations. CSS offers solutions in the area of Enterprise and Consumer Technology Support, Application Lifecycle Management and Infrastructure Management Services. The company has proven expertise in developing; supporting and managing its customer's entire technology stack (servers, networks, systems and technologies as well as applications running on them) on a 24x7 basis globally. In addition, CSS has an impeccable record of delivering the whole gamut of technical and customer support services for both enterprise and consumer technology products and applications on a global basis. With a unique "100% referenceable customers" mission statement, the company lives and breathes operations support and customer satisfaction.
Head-quartered in San Jose, CA, CSS currently has global operations centers in Chennai (India), Utah (USA), Poland (Europe) and in the Philippines. CSS has over 80 customers including Industry leaders such as Alcatel-Lucent, Sun Microsystems, and Blackboard Inc as its long term customers. CSS is a professionally managed, privately held company with investments from SAIF, Goldman Sachs and Sierra Ventures.
InteQ Corporation, InteQ, InfraDesk and the InteQ logo are registered trademarks of InteQ Corporation. All other product and company names mentioned are used for identification purposes only and may be property of their respective owners.
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