Book Reveals New Technology Support for Unpredictable Knowledge Work

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To remain competitive, companies have created a groundswell of interest in a more dynamic approach to technology that supports unpredictable knowledge work known as "case management."

Business technology is broken. What executives in almost every business sector all have in common is the need to manage unpredictable circumstances, but business technology today mostly revolves around structured, predictable business processes. What about unstructured, unpredictable patterns of work? In the just-released book, "Mastering the Unpredictable: How Adaptive Case Management Will Revolutionize the Way That Knowledge Workers Get Things Done," a team of twelve internationally recognized experts explain that facilitation of knowledge work or what is increasingly known as "case management" represents the next imperative in business.

Although the desire to fully support knowledge workers is not new, recent advances in business technology now make the management of unpredictable circumstances a practical reality.

Companies embracing this more flexible, dynamic approach to supporting knowledge work will be positioned to master the unpredictable by unleashing the creativity and productivity of their most strategic and valuable assets--their knowledge workers. Author Keith Swenson elaborates, "By 'unpredictable' we do not mean there are no rules or playbook, but that the ability to select the right play in response to the specifics of the situation is instrumental to winning the game."

Mastering the Unpredictable provides the deep look for C-level executives and anyone responsible for the future of their organizations. The book is immediately available in both Kindle and print versions at

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Ms. Scottie Jacob

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