San Francisco, Calif. (PRWEB) May 19, 2010
InsideTrack, Inc. (http://www.insidetrack.com) announced today that it has partnered with Satmetrix, the Net Promoter® company and leader in customer experience programs, to deliver a complimentary one-hour webinar on Tuesday, May 25, at 11 a.m. EDT that focuses on the application of proven customer loyalty strategies to increase enrollment and retention in adult higher education. Henry Jones, western region vice president for Satmetrix, and Kai Drekmeier, founder and president of InsideTrack, will examine how leading universities generate a three-to-four times return on their investment in student services by driving profitable growth through a student experience strategy that cultivates the most effective source of referrals.
Registration for the “Applying Net Promoter to Higher Education” webinar is available at http://www.insidetrack.com/events/netpromoter/.
About InsideTrack, Inc.
InsideTrack is the nation’s premier provider of student coaching services. Our mission is to improve student engagement, persistence, and success. InsideTrack has coached more than 250,000 students at more than 50 campuses nationally. Our clients include Northeastern University, the University of Dayton, Chapman University and Florida State University. To learn more about InsideTrack, please visit: http://www.insidetrack.com.
Satmetrix, the Net Promoter Company, delivers customer experience programs that increase retention, repurchase and referrals. Satmetrix is the only company to combine innovative technology and proven expertise to mobilize organizations to act on customer feedback at every touch point. While most programs focus on measuring satisfaction, Satmetrix focuses on creating loyal customers by delivering real-time customer feedback to every employee, developing business processes that create a differentiated customer experience, and identifying key areas for improvement. Some of Satmetrix global clients include Experian, Orange Business Services, Symantec and Virgin Media. In addition to more than 700 enterprise deployments in 40 languages, we offer a range of services for Net Promoter professionals and maintain the online community netpromoter.com. For more information, visit http://www.satmetrix.com, or call 1-888-800-2313 in the US or +44 (0) 845-371-1040 in Europe.
Net Promoter, NPS, and Net Promoter Score are trademarks of Satmetrix Systems, Inc., Bain & Company, Inc., and Fred Reichheld.