San Francisco, Calif. (PRWEB) May 19, 2010
Overtone™, Inc. a leading provider of integrated listening systems that deliver real-time customer intelligence to major consumer brand companies, announced today that it will sponsor an interactive webcast titled, “How to Make Social Media Data Actionable–A Discussion with Forrester’s Zach Hofer-Shall," on Thursday, June 17 at 10:00 AM Pacific Time. To register for the live event, go to The American Marketing Association website.
About the Webcast
Social media provides a means by which customer intelligence professionals and strategic marketers can tap a wealth of new data to guide their decisions and actions. However, getting at actionable insight can prove to be difficult and questionable without considering several important factors. To help bring clarity to this process, Neil Patil of Overtone, Inc., and Zach Hofer-Shall of Forrester Research, Inc., will discuss the Forrester framework designed to help marketers harness social media data and turn it into actionable customer insights. Forrester calls this the four P’s of Social Intelligence: People, Purpose, Platform and Process. Join Overtone for an interactive discussion to shed light on this top of mind topic of marketing executives.
Zach Hofer-Shall, Analyst, Forrester Research, Inc.
Hofer-Shall serves Customer Intelligence professionals and is a leading expert on Social Intelligence: the technologies, services, and strategy of using social media data to inform customer insight. Hofer-Shall has been with Forrester for two years. Prior to joining Forrester, Hofer-Shall was a Social Media Consultant at a UK-based marketing firm, where he developed a social media monitoring tool and ran the social media strategy service. His work involved building and advising on corporate blogs, planning social media marketing campaigns, developing corporate social media strategies, and driving social media monitoring initiatives. Hofer-Shall received a BS Degree from Union College.
Neil Patil, Senior Vice President & CMO, Overtone, Inc.
Patil is responsible for Overtone’s product strategy, product marketing, and marketing communications functions. He has a strong track record of managing award winning software products and leading high impact marketing teams. Most recently, Patil was vice president of marketing for W5 Networks which developed wireless systems for large retailers. Prior to W5 Networks, Patil led the re-branding, company positioning, and new market strategy as vice president of marketing for business management software company, Activant Solutions. During his tenure the company nearly doubled in size and grew revenues to over $350M. He held product marketing and operations positions at Oracle, 3M, and General Mills. Patil received a BS Degree from The Ohio State University.
About Overtone, Inc.
Overtone, Inc. delivers real-time customer intelligence to many of the world’s leading consumer brand companies including Microsoft, Yahoo!, and Continental Airlines. Overtone’s OpenMic® integrated listening system extracts actionable intelligence from unstructured customer-generated content. Overtone is funded by top-tier venture capital firms Dolphin Equity Partners and ABS Ventures. For more information, visit http://www.overtone.com.
Overtone is a trademark and OpenMic is a registered trademark of Overtone, Inc.