Omicron Solutions, A Business Process Outsourcing Services Provider, Announces New Client: SIM Learning

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Omicron Solutions will provide Help Desk services to SIM Learning

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Omicron Solutions (, a Florida and Mexico based Business Process Outsourcing Company, today announced the signing of its newest client, SIM Learning, a provider of e-Learning services. SIM Learning will retain Omicron Solutions services to provide Help Desk services to its e-Learning sites.

"We selected Omicron Solutions for our Help Desk services needs because they were able to quickly and effectively provide the qualified resources we needed offshore, while being managed by a company here in the US,” said Brent Fisher, CEO for SIM Learning. “Omicron Solution’s Help Desk services, allows us to provide better service to our clients at a competitive cost.”

"We're very excited about beginning this partnership with SIM Learning, we hope that this will allow us to access more clients in the e-learning Industry," said Lily Mendia, Director of Outsourcing Services for Omicron Solutions. "Our relationship with SIM Learning has been great and we look forward to continue demonstrating our commitment to customer service and quality."

About SIM Learning
SIM Learning is an online education provider, developer, and consultant; helping the education industry to leverage human capital through technology. SIM Learning is the owner and creator of the Sub-Hub, the premier online education site for substitute teachers and paraprofessionals. The Sub-Hub has been preparing new and substitute educators for 6 years and has been accessed by over 75,000 learners in hundreds of districts across the United States, including New York City, Miami, and Las Vegas.

For more information The Sub-Hub can be located on the web at

About Omicron Solutions
Omicron Solutions is a leading provider of outsourcing services. For the last 16 years it has helped companies achieve their outsourcing goals in the areas of Business Process Outsourcing (BPO), Call Center and Staffing. Omicron makes it possible for companies to increase efficiencies and reduce costs. Omicron’s flexibility allows them to build custom BPO solutions for virtually any business process needs; from labor intensive back office processes to customer service and fulfillment. Omicron Solutions can integrate all the pieces and processes to provide a complete one-stop solution.

For more information Omicron Solutions can be located on the web at
Business process outsourcing (BPO) is the fastest-growing segment of Mexico’s outsourcing industry. Mexico’s growth in this industry relates to its proximity to the US. Mexico also shares much of the same telephone networks and Internet Infrastructure with the US. This ensures secure data and information transmission. In addition, Mexico’s intellectual properties laws are very much aligned with US laws. There is also the professional affinity between the two countries and the fact that many professionals in Mexico are bilingual.

Omicron provides a wide range of business process outsourcing services to top institutions including: Application Processing, Customer Service, Order Fulfillment, Help Desk, Document Processing, Document Scanning, Data Entry services, Data Capture, Loan Application Processing, Data Validation and Verification, Claim Processing as well as Customer Service Center, Help Desk Services and Technical Support, etc.

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Art McCarty

Lily Mendina
Omicron Solutions
(407) 493-8479
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