Hospital Focus 5 Announces Contract with Connecticut Hospital to Improve Quality, Productivity and Cost-Effectiveness

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New methodology to drive accomplishments in every shift, in every department, every day.

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"Hospital Focus 5 will assist us by enhancing the structure and methodologies that we utilize as well as bringing experience from their work with Hartford Healthcare and others.” said Richard Brvenik, Windham Community Hospital’s CEO.

Hospital Focus 5, a hospital consulting company for transforming how hospitals work, is pleased to announce a new contract with Windham Community Memorial Hospital, Willimantic, Connecticut, a member of the Hartford Healthcare Corporation. WCMH is the third Hartford Hospital Corporation organization to have implemented the Hospital Focus 5 process.

Hospital Focus 5 will assist Windham Community Memorial Hospital in the development of a custom designed process to improve quality, productivity and cost effectiveness of its operations, with the end result being optimal patient outcomes, solid financial growth and enhanced patient, physician and employee satisfaction. The plan combines the Hospital Focus 5 methodology with the work already accomplished by the hospital in their Commitment to Excellence.

“We are always focused on improvements in our organization, and Hospital Focus 5 will assist us by enhancing the structure and methodologies that we utilize as well as bringing experience from their work with Hartford Healthcare and others.” said Richard Brvenik, Windham Community Hospital’s CEO. “Everyone will be involved in the process – our employees, our physicians, our leadership and our board. We know that ultimately this process will benefit those that we serve – our patients and the community,” said Brvenik.

“Hospital Focus 5 exists to provide the framework, methodology and implementation of the foundational transformation needed for real long-term operational improvement,” said Kenneth Bast, President and CEO of Hospital Focus 5. “Our methodology helps hospitals organize and work to tap into staff expertise in a systematic, sustainable way. It generates meaningful communication and idea flow from the ‘bottom up’ from all employees, but within a structure that supports directed performance targets and goals from the ‘top down’ leadership”, noted Bast.

The Hospital Focus 5 methodology addresses issues through:

  •     A unique, focused, systematic, written implementation plan by developed hospital leaders with the consultant’s active participation and guidance.
  •     Involvement of all employees in customer service improvement such that outcomes improvement becomes part of their everyday job.
  •     Top-down, cross-organizational teams focused on strategically important issues and bottom-up departmentally based teams focused on improvements in their work areas.
  •     Utilization of trained Process Facilitators to make sure the process itself succeeds.
  •     Facts and Measures to establish baselines and evaluate success.
  •     A proven, experience-based approach to defining and then managing the hospital culture towards ownership, accountability and pride.

About Windham Hospital
Windham Hospital is a 130-bed acute care hospital with a staff of more than 800 committed to excellence in quality and service for residents of the region. For more than 77 years Windham Hospital has been renowned for its outstanding physicians and extraordinary nursing care and today offers a unique combination of talent and technology in patient care as a member of Hartford Healthcare, Connecticut’s premiere healthcare system.

With more than 100 highly trained physicians, mostly board-certified, with strengths in many specialties and diagnostic disciplines, including Surgery, Orthopedics and Sports Medicine, Obstetrics and Gynecology, Critical Care, MRI, Radiology and Pathology. Other specialty programs include Oncology, Pulmonary Therapy, Physical and Occupational Therapy, Sleep Medicine, Cardiology, Gastroenterology and Neurology.

About Hartford Healthcare
Hartford Healthcare is one of New England’s most comprehensive integrated healthcare delivery systems, comprising three acute-care hospitals (Hartford Hospital, Windham Hospital and MidState Medical Center), a mental health and substance abuse network, clinical laboratories, rehabilitation facilities, home care services and primary care practices. Its tertiary care teaching facility, Hartford Hospital, founded in 1854, is an 867-bed regional referral center that provides high-quality care in all clinical disciplines. The hospital’s major centers of clinical excellence include cardiology, oncology, emergency services and trauma, mental health, women’s health, orthopedics, bloodless surgery and advanced organ transplantation. Hartford Hospital owns and operates the state’s only air ambulance system, LIFE STAR. As a major teaching hospital, Hartford Hospital is a primary affiliate of the University of Connecticut School of Medicine and Dentistry.

About Hospital Focus5
Established in 2001, Hospital Focus 5 exists to provide the framework, methodology and implementation of the foundational transformation needed for real long-term operational improvement The Hospital Focus 5 process generates meaningful communication and idea flow from the “bottom up” from all employees, but within a structure that supports directed performance targets and goals from the “top down”.

The Focus 5 process puts into place the dynamics to ensure positive cultural transformation and its subsequent efficiency and effectiveness gains by getting hospitals to prioritize around:

  •     Quality
  •     Accountability
  •     Strategy
  •     Communications
  •     Growth

Ken Bast has provided operations, re-engineering, change management, strategic planning and quality improvement services to clients throughout the U.S.A. He has utilized his expertise as a hospital CEO, consultant in an international healthcare consulting firm, hospital operations executive and trauma network director to create the philosophy, process and execution of the Hospital Focus 5 methodology

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