Aurora® Provides 24/7 Managed Help Desk

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Aurora establishes a US-based 24/7/365 Managed Help Desk Service for hardware and software needs, alleviating and/or eliminating the need for hiring, training, and managing an onsite support team. The phone based service is for organizations of 25 and/or thousands of users, in any industry.

Aurora®, a leader in data security and compliance solutions, is pleased to announce the establishment of a US-based 24/7/365 Managed Help Desk Service, catering to organizations of 25 up to several thousand end users.

The US-based IT Support team uses industry leading processes and procedures to resolve the most complex issues, reducing downtime and increasing productivity. Aurora's 24/7 Managed Help Desk reduces and/or eliminates the need for hiring, training, and managing an onsite support team. The offering includes workstation/laptop hardware and software, operating system, printing and connectivity support. Services also cover the support of Microsoft, Citrix, Email clients, MS Office and hosted applications, to name a few. Network support includes drivers, networking devices, password resets, firewall support and server troubleshooting.

"In today’s highly competitive environment, businesses depend on an immediate resolution to their Help Desk issues. Service calls are answered in seconds and issues are immediately resolved. Aurora’s 24/7 Managed Help Desk allows our clients to focus on being highly productive and profitable." said Aurora President, Philip de Souza.

Founded in 1992, Aurora®, with offices in Southern California, and Florida, provides comprehensive security consulting services for mid-market and enterprise level customers.. Their security assessment services are centered around Application Security, Network Security and EndPoint Security. From quick Vulnerability Assessments to deep dive Security Strategy Development, their security professionals include practical recommendations with a holistic approach to information privacy. They also offer managed services and SaaS security services to help their customers achieve compliance and privacy without needing to bring expensive technology in-house.

Additional information can be obtained by visiting, or calling (888)282-0696.

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Pat Sandt
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