is to mix state of the art technology, services and training to meet or exceed customer expectations every time.
Rancho Dominguez, CA (Vocus) May 25, 2010
Next Day Flyers, the printing company that specializes in quick turnaround of full color promotional materials, today announced that it has refined its company policy to meet or exceed customer expectations at every point of interaction.
In order to achieve this goal, Next Day Flyers is increasing customer care hours with live care representatives available from 7:00 AM to 11:00 PM PST. “Our customers asked us for longer phone hours, and we responded.” says, Alex Magdaleno, customer care manager. “In addition to more customer-friendly hours, each representative goes through ongoing training processes including technical training and relationship building skills in order to ensure we clearly understand our customer’s expectations, and communicate those to our operations and marketing teams,” Alex concludes.
The customer first mentality spans across the entire company. An exciting development is the customer-focused content on the company blog. The design team and content writers continually develop relevant marketing and design articles specifically designed to educate and help customers to improve their designs and marketing campaigns.“The constant changes in marketing, online and off, make it challenging for individuals and businesses to stay on top of the information so they can develop the most effective promotional campaigns possible,” says Natalie Pietrzykowski, director of marketing at Next Day Flyers. “So as part of our customer first focus, we dedicate resources to researching and posting marketing information and design ideas that are useful and relevant.”
The Next Day Flyers’ blog features articles ranging from seasonal marketing tips to hot topics such as How to Write Sticky Copy for Print and Social Media and "Online Brand Management Today," as well as solid graphic design articles with tips and samples for creating brochures, business cards, postcards and other products. To further enhance the customer experience, Next Day Flyers provides free professionally designed templates for many of their products so customers can quickly and easily create a custom design that fits their needs.
“My goal,” says Dave Handmaker, CEO of Next Day Flyers, “is to mix state of the art technology, services and training to meet or exceed customer expectations every time.”
Next Day Flyers is an online printing company that delivers top-quality printed marketing materials with one of the fastest turnaround times in the industry. They offer next business day printing, online ordering, free specialized and seasonal templates, and specialize in full color printing of custom business cards, brochures, greeting cards, postcards, as well as specialty die cuts and other marketing materials. They believe all businesses, no matter their size, deserve easy access to price-friendly custom promotional and direct mail material. Nextdayflyers.com is committed to building lasting customer relationships and meeting or exceeding customer expectations at every point of interaction.
310 747 3868