This partnership brings together Artingence's call center technology expertise... and Voxeo's industry-leaving voice platform...
London and Newcastle, UK (PRWEB) May 27, 2010
Voxeo, the leading provider of Unlocked Communications, and Artingence, a leading vendor of automated call center solutions, announce today that Artingence has selected Voxeo as the platform for its unique call center automation system. This partnership brings together Artingence’s call center technology expertise which combines artificial intelligence, voice recognition and synthesized speech, and Voxeo’s industry-leading voice platform in both hosting and premise deployments.
Contact centers today rely on speech recognition for automating common inquiries, connecting to live agents only when needed. The Artingence system takes that typical solution a leap forward by combining artificial intelligence with the flexible speech recognition and call handling capabilities of Voxeo’s Prophecy platform to enable significantly greater success rates with automation. The result is better service levels while at the same time achieving significantly lower costs. Contact center managers can configure and manage the Artingence system without the help of programmers or developers, making it well suited to contact centers of all sizes.
Voxeo enables Artingence to focus on the customization of the vírtual agents and seamless integration with their customers' back-end systems, as well as being able to deliver leading edge call center automation by using Voxeo’s state-of-the-art Prophecy premise solution. This relationship also enables Artingence to roll out its product worldwide by taking advantage of the existing strength and reach of Voxeo's hosting service, which runs as a single virtual platform across seven data centers around the world, ensuring that Artingence will be able to grow without having to worry about infrastructure issues.
"Artingence selected Voxeo as the first choice as they provide exactly the infrastructure we need in terms of their standards-based platform and their reach and scalability,” comments Mark Gilbert, Managing Director of Artingence. “The tremendous support that we receive from Voxeo throughout the lifecycle of design, implementation and operation allows us to focus on our core product and meeting the specific needs of our customers."
"Artingence’s unique application of artificial intelligence to a contact center solution promises to radically change the customer experience in a voice self-service application. They are at the forefront of applying the latest advances in speech technology to produce high-impact business results,” comments John Amein, Senior Vice President of Strategic Partnerships at Voxeo. “We are pleased that Voxeo continues to be the platform of choice for companies like Artingence who are creating and delivering the next generation of solutions in the communications industry."
Voxeo unlocks communications. We loathe the locks that make voice, SMS, instant messaging, Twitter, web chat, and mobile web unified communication and self-service applications difficult to create, manage, analyze, optimize and afford. Every day we work to unlock the neglected value of these communications solutions with open standards, disruptive innovation and a passion for problem solving-- fuelled by a company-wide obsession with customer success. We do so for more than 100,000 developers, 45,000 companies and half of the Fortune 100 from our headquarters in Orlando, Beijing, Cologne, and London. Visit us or join our conversations on the web at http://www.voxeo.com, blogs.voxeo.com, or twitter.com/voxeo
Artingence has developed technology that allows call centres to be staffed by artificially intelligent software agents managed by real people, the use of virtual agents allows companies to focus on improving customer service rather than on staffing issues. The Artificially Intelligent Call Centre provides consistently high customer satisfaction at reduced cost with reduced management overhead and a reduced carbon footprint. For more information, please see http://www.artingence.com.
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