...Datamanager meets extensive call recordings management requirements.
Lévis, Quebec (PRWEB) May 31, 2010
Novo Technologies, a leading provider of call recording solutions used for compliance and quality monitoring, releases NovoLog 5.5. In addition to extending a single system’s capacity to over 1000 recording ports as well as supporting Windows 2008 and SQLServer 2008, this NovoLog release comes with DataManager, a powerful data management application for contact centers with high-volume and diverse call recording data.
NovoLog DataManager meets the needs of organizations that manage and secure high-volume and varied call recording data for quality monitoring and compliance purposes. DataManager is a sophisticated and user-friendly tool with natural language configuration that provides the archiving and purging of audio and video recordings. Unique in the industry, DataManager archives and purges based on an extended list of criteria such as agent skill sets, inbound/outbound call types, channels, and recorders. In addition, NovoLog DataManager features retention period based purging.
“Our customers’ data management and protection requirements are growing due to the call recording data’s constant gain in volume and variety. DataManager was designed with the collaboration of some of our largest customers in order to meet these critical needs”, says Danny Paul Blouin, VP Sales and Marketing at Novo Technologies.
About Novo Technologies
Novo Technologies is a leading innovator and supplier of flexible, cost-effective and adaptable call recording solutions for quality monitoring and compliance applications. With its leadership in the development and integration of new software solutions for over 15 years, Novo is dedicated to help organizations to proactively and effectively capture and manage corporate transactional content. For more information about Novo Technologies, please visit http://www.novotechnologies.com .
Danny Paul Blouin
Vice-President - Sales and Marketing
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