Telecom Survey Identifies Information Accessibility as Top Opportunity for Improved Efficiency

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Results show that inventory tracking and workforce management were also top issues.

In an age when more information is available from more systems than ever before, it may seem counterintuitive that a top concern of telecom executives is accessibility of information

Nearly 58 percent of telecommunications providers listed accessibility of information as their top opportunity for efficiency improvement, according to a recent survey of top telecom executives. In addition, nearly one-half stated that both inventory tracking and workforce management were also top issues facing their organizations.

The findings were compiled by Mapcom Systems, developers of the M4 Solutions Software Suite, from surveying nearly 500 rural and independent telecommunications providers from across the United States. Results are based on input from Directors, General Managers, Vice Presidents, Outside Plant, Customer Service Representatives and Administrators.

“In an age when more information is available from more systems than ever before, it may seem counterintuitive that a top concern of telecom executives is accessibility of information,” said John Granger, President and CEO of Mapcom. “Understanding that departments typically have access only to the specialty systems for their department is key to grasping the accessibility issue. There is a growing recognition among telecom management that linking both internal and external systems into an integrated operations environment is the key to increasing efficiency,” Granger explained.

The survey overwhelmingly revealed that telcos are interested in business and home network services as a new source of revenue. When asked, “What are new revenue opportunities you are considering?,” results of the Mapcom survey show nearly 64 percent of providers say they are considering business and home network services, while nearly 35 percent were considering offering hosted data services.

“In the race to diversify revenue streams, providers are leveraging their existing expertise and extending it into new commercial offerings,” said Granger. “For example,” Granger continued, “It is a small step to expand the management of their own network operations to provide network operations support to the businesses they already serve with telecommunications.”

Mapcom Systems was the first software provider to coin the term “Geographic Operations System,” in 2007, accurately reflecting the ensuing marriage of traditional Geographic Information System (GIS) with Operations Support System (OSS). The intent, Granger said, was simply to “make information available, as appropriate, to employees across the company so that they do not have to ask someone from another department for it. “Through integration and providing other applications with geographic context, the company’s maps – formerly which were entirely the domain of the engineering department – are becoming the logical starting point to retrieve the information necessary for each person in an organization to do their job more effectively,” Granger concluded.

About Mapcom Systems
Mapcom Systems is the developer of M4 Solutions – a map-based Geographical Operations System (GOS) software suite that allows telecommunications providers to enhance their information flow by displaying data in a geographic view. The open-system approach enables users to integrate and correlate data from existing billing, accounting, GPS tracking and network monitoring applications with a geographically-correct land base map of all network elements in M4. Since 1971, Mapcom has developed one of the strongest reputations in the industry working with independents, cooperatives, fiber communities, and campus telecommunications providers of all sizes across North America and the Caribbean. For more information, visit the Mapcom website at


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Scott Combs
Mapcom Systems
804-743-1860 x262
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