Magnets USA Offers New Tools to Improve Customer Experience Technology Upgrades Make Ordering Easier

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Magnets USA, a leading promotional magnets manufacturer, has made multiple technological upgrades designed to improve the service and experience for its customers.

Product reminders ensure that the order process is efficient and customers get their marketing products on time. Our customers are busy with their businesses, and these reminders are just another way Magnets USA is working to make their marketing efforts easier

Customers will find new online functions designed to make their shopping and ordering experience easier and quicker. The company is already known for providing quality customer service through its fully-staffed call center. The company has launched live chat software, utilized by many online retailers, to provide professional support to customers as they do business with Magnets USA online. Now customers can also get live technical support for questions regarding site navigation, product search, order completion and product personalization.

“Personalized, quality customer service is at the forefront of our business,” said Alan Turner, President and CEO of Magnets USA. “These new technologies allow us to build upon that and offer even more functionality to make it easier for our customers to find what they need on our website and place and track their orders. At Magnets USA, we are fully committed to making it easier for our customers to market themselves.”

With hundreds of products to browse on the Magnets USA website, it is often challenging for customers to find what they are looking for, and whether a particular product can be customized with a photo, logo and personal information. With an enhanced Google site search, customers can more easily find products and proceed with placing their orders. The new custom search also has a promotions feature that shows web users current offers, coupons and promotions tied to the keywords they are searching for.

Magnets USA is also now able to send customers reminders by text and email. Both of these functions notify customers when it is time for them to review a proof or reorder a product.

“Product reminders ensure that the order process is efficient and customers get their marketing products on time. Our customers are busy with their businesses, and these reminders are just another way Magnets USA is working to make their marketing efforts easier,” said Turner.

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Donnie Martin
Magnets USA®
800.869.7562 x1508
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