OnState Announces Cloud Call Center Recording with Amazon S3

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Durable call recording storage that is HIPAA and SOX compliant adds to OnState's flexible virtual call center solution.

OnState Communications, the leading provider of on-demand virtual call center solutions, today announced support for Amazon (NASDAQ: AMZN) S3 (Simple Storage Service) - a popular web-based storage service offered by Amazon Web Services. Along with other premise- and cloud-based options, OnState customers can now use Amazon S3 to store critical files such as call recordings and chat transcripts in a highly secure and reliable manner.

"Like Amazon, OnState is committed to bringing the scale, reliability, and convenience of cloud computing to businesses of all size and type," said Pat Kelly, CEO of OnState. "With the addition of Amazon S3 to our already versatile storage options for the chat and call recording components of our virtual call center solutions, our customers can now leverage Amazon's highly scalable, reliable, and secure infrastructure to store important customer communications records."

Amazon S3 offers the ability to store and retrieve any amount of data, from any location, at any time. It provides a highly durable infrastructure designed for mission-critical data storage. The service delivers 99.99% availability backed by a stringent service level agreement. It also simplifies compliance with government and industry regulations such as HIPAA and Sarbanes Oxley (SOX), enabling enterprises to preserve and secure confidential customer conversations and sensitive business interactions.

With the addition of Amazon S3, OnState customers now have another affordable option for chat and call recording storage in the same highly scalable, reliable, and secure infrastructure that Amazon uses to run its own global network of web sites. Using OnState and Amazon S3, any business can enjoy enterprise-class scalability, reliability, and security without the expense or hassles of a conventional premise-based solution. With a cloud-based virtual call center solution from OnState, and call recording storage in the cloud from Amazon S3, enterprises can add users and capacity on-the-fly while responding to rapidly-changing business requirements in a timely fashion.

Amazon S3 joins Google Apps and salesforce.com as OnState-supported cloud-based call recording storage services.

About OnState
OnState provides on-demand, intelligent virtual call center and virtual PBX solutions that are network-based, highly-functional, scalable, and resilient. Using the company's patented business presence technology, OnState's solutions ensure that customers are connected with the proper employee on the first try, every time, independent of location or device--including existing telephony infrastructure, hard phones, soft phones, mobile phones, and communications collaboration tools. Founded by the telecommunications pioneers who launched GeoTel Communications (NASDAQ: CSCO), OnState's mission is to reduce business communication costs dramatically with its true SaaS communications solutions. For more information, visit http://www.onstate.com/about-us.


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Shawn LaVana
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