A company can no longer wait until they understand the best way to interact with customers with social media. They need to do a little research and just learn as they go. Customers can provide a lot of feedback to help steer us in the right direction.
Gurnee, IL (PRWEB) June 2, 2010
In an effort to better connect with its customer base QuintessenceCreations.com, a specialty online retailer of home décor products, has created both a Facebook page and a Twitter account. Founders of the e-commerce site will feature the company’s new products and announce special events through both social network platforms.
When Quintessence Creations launched their e-commerce site in September of 2006, their focus was on providing an enticing variety of inspirational products. What they didn’t realize, however, was how interactions with their online customers would change three years later. In addition to connecting with customers through its Facebook page and Twitter, the site will soon feature “live chat” capability for even better communication. This feature will be launched as soon as quality assurance testing is completed.
“A company can no longer wait until they understand the best way to interact with customers with social media. They need to do a little research and just learn as they go. Customers can provide a lot of feedback to help steer us in the right direction,” says Nancy Schilli, CEO/Co-Owner of Quintessence Creations.
The company’s Facebook page provides a popular platform to provide information on company events, new products and discussions. Quintessence Creations uses Twitter to provide immediate information on new product arrivals and sale events.
“I prefer to interact with people in person, but understand the need to connect through technologies in this fast paced world, allowing everyone to interact at their convenience,” says COO/Co-Owner Lori Merritt.
Customers will find that Quintessence Creations carries a variety of products and decorations, including angel decorations and mystical art prints that embrace angels, fairies and animals. Visitors to the site will also find fragrant, reiki-charged essential oil candles, some of which include affirmations. The company continually looks for additions to its line of products.
Quintessence Creations intends to utilize the social networking technologies that are best for its customers. Through exceptional, unique and comprehensive customer service, embracing social networking and leveraging free services on the Internet, the growing retailer is well on its way to becoming a recognized name in the home décor industry.
About Quintessence Creations
Quintessence Creations was co-founded by Nancy Schilli and Lori Merritt in 2006. Located in Gurnee, Illinois, Quintessence Creations is an inspirational home décor company. Their focus is on providing home decor that will inspire you to remember who you really are.
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