Hilton Garden Inn Cleveland Airport Provides FlyteBoard Real-Time Airline Information to Enhance Travel Services

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Reliable Flight Information Adds Confidence and Revenue; Guests Extend Stay When Flight Delays

FlyteBoard at the Hilton Garden Inn Cleveland Airport

I noticed FlyteBoard has all the airlines that fly into Cleveland, some of them are not even listed on the airport's displays

What is the most important thing a hotel can provide to travelers above and beyond a safe, comfortable environment? Confidence in their travel plans.

"Most of the guests at our property travel by air, and our goal is to make their travel experience as easy as possible," said Maureen Shepherd, general manager of the Hilton Garden Inn Cleveland Airport. "Providing confidence to our guests is essential, so when I saw an airport travel information display at another hotel I recognized its value immediately. I took a photo of it with my cell phone and contacted the manufacturer, Flyte Systems."

That was in late 2009. Ms. Shepherd had a FlyteBoard in her property's lobby by January 2010. Flyte Systems is the only full service hotel flight status information display solution provider that offers real-time departure information.

"We are seeing a win-win result from mounting a FlyteBoard real time flight information display in our lobby. Guests value the convenience and feel more in command of their travel arrangements, and the property adds revenue when guests see their flight is delayed or cancelled," Shepherd said.

Cleveland Hopkins Airport is a hub for many carriers and the East Coast had a tough travel season this past winter that caused a record number of delays.

"Guests would call down to our auditor at 4 a.m. to ask what the FlyteBoard said about the status of their morning flight," Shepherd said. "They would frequently stay with us for breakfast or extend their stay when weather closed down their destinations. There are not many restaurants near us, so we saw an increase in our F&B business because of the FlyteBoard."

Shepherd noted that the high-definition FlyteBoard display in her Hilton Garden Inn is centrally located behind the front desk so guests can verify their flight status during check out.

"I noticed FlyteBoard has all the airlines that fly into Cleveland, some of them are not even listed on the airport's displays," Shepherd said.

"Taxi drivers run into our lobby to check the status of flights, and this makes them more familiar with our property. Traveling professionals are beginning to expect hotels to provide real-time airport information displays; it is a valuable service for our guests."

Real-time Flight Information
What sets Flyte Systems apart from PC-based applications is the ability to post accurate, real-time airline flight arrival and departure information, not FAA-regulated scheduled departure times that do not list delays caused by air traffic control, aircraft maintenance, crew availability and weather.

Flyte Systems offers a suite of products that serve the traveling public: FlyteBoard, FlytePass, FlyteChannel and FlyteTouch.

  •     FlyteBoard is a wall, floor or ceiling mounted high-definition, flat panel screen for lobbies, restaurants, bars and other public areas, displaying flight information for one or more airports.
  •     FlytePass combines FlyteTouch with free, secure boarding pass printing and can be provided stand alone or neatly packaged in an optional all wood kiosk or integrated metal kiosk, to match your décor.
  •     FlyteChannel permits guests to view live airport flight information conveniently and comfortably from their in-room television.
  •     FlyteTouch enables individual guests to search flight information using an interactive touch screen that displays real-time flight arrivals and departures for one or more airports.

Flyte Systems applications are often used by properties to generate increased revenue streams with innovative marketing approaches to the distressed traveler.

For tips on how to generate revenue by providing guests with Flyte Systems airline information, please log on to the Flyte Systems website at http://www.flytesystems.com.

About Flyte Systems
The Flyte Systems Division of Industrial Television Services (ITS), based in Chicago, Illinois, is the leading provider of subscription-based environmentally responsible airport flight information displays for the hospitality, convention center and digital signage industries and related businesses.

It delivers accurate, instant, airport-centric updates of flight information - not FAA-regulated scheduled departure times that may omit last minute changes. Properties are able to differentiate their products and boost customer loyalty and repeat business with 'glance-and-go' content critical to a traveler's day.

Flyte Systems' product suite builds upon ITS' 50-year history as the leading provider of live flight information to airports, airlines, government agencies, port authorities and other travel-based businesses.

Flyte Systems was formed in 2007 to offer new Web-based travel technology and product lines. In addition to using Energy Star-compliant digital displays, Flyte products help significantly reduce energy consumption by eliminating unnecessary trips to the airport.

Customers include Marriott, Hyatt, Westin, Embassy Suites, Holiday Inn, Days Inn, Hilton, Doubletree, Hotel Sofitel, Adam's Mark, Renaissance and Crowne Plaza hotels, independent properties, convention centers and transportation centers.

About Hilton Garden Inn Cleveland Airport
The Hilton Garden Inn Cleveland Airport hotel in Cleveland, OH is conveniently located only two miles from Cleveland Hopkins International Airport via complimentary shuttle service. The International Exposition Center/I-X Center and NASA Glenn Research Center are also located only three miles from our Cleveland hotel via complimentary shuttle service. Downtown Cleveland, Ohio is only 12 miles and accessible via Interstate 480 and I-71. The hotel provides complimentary airport shuttle service to and from Ohio's Cleveland Hopkins International Airport, complimentary on-site parking and high-speed wired and wireless Internet access. Guest rooms feature LCD TVs, spacious work desk with Mirra® chairs by Herman Miller, and microwave, refrigerator, coffee maker, iron/ironing board, and hairdryer.

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Debbie Kalish
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