Ricoh Dynamic Capture Digital Camera Solution Helps Revolutionize Insurance Contents Restoration Industry

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iCAT Solutions and Ricoh Dynamic Capture Division have teamed together to release an innovative PACK-OUT solution that delivers a revolutionized method for the insurance contents restoration industry.

Founded in 2009, iCAT Solutions Inc. was developing a software solution for the field of contents restoration where an in-depth study, combined with key strategic relationships, helped iCAT in identifying deep process inefficiencies, unnecessary business costs, and poor information management systems as areas where technology could provide answers. The Pack-Out process, for most companies, required a camera on-site to capture images of the items being collected for cataloging, and those cameras broke frequently as a result of the harsh environment. The pack-out process also required detailed information gathering: key information about items (including serial numbers, related accessories, brands and models), the state they were found in, what type of item they were (electronics, clothing, furniture etc) and where they were packed and stored for shipment to the cleaning facility. The process was incredibly time intensive and most industry insiders confessed to skipping certain details in order to speed up their process.

iCAT Solutions Inc. made contact with a Ricoh's digital camera division who immediately identified the Caplio 500SE model as an impact resistant product that could not only endure the sometimes harsh working conditions of a Pack-Out environment, but also address other hardware shortcomings which existed in the Pack-Out process. Utilizing Ricoh’s patented memo field technology, iCAT was able to work exclusively with Ricoh to design a process which captured key cataloging details the industry required using only the Caplio 500SE Digital Camera. With its best in class - shift on the fly - macro technology, users can easily document detailed information with exacting clarity up to 1cm. Users can further qualify pictures with a voice memo. Ricoh’s voice tag technology embeds the voice memo directly into the image file. After fitting the Caplio 500SE to include an optic barcode scanner, the user can capture available barcode information using the ‘quick fire’ integrated scanner. Finally, when synced with the iCAT Software Solution via USB or integrated Bluetooth connection, the barcode information captured further allowed users to leverage the entire Pack-Out details gathered with the Ricoh Caplio 500SE Camera throughout their operation cycle in a simple, logical, and on demand system.

Ricoh’s exclusive memo field technology, which includes voice tagging and barcode recognition, allowed workers to give unique identities to every item being cataloged with only a few clicks of the camera.

iCAT Solutions Inc. worked with their industry specialists to introduce their merged technology solution and measured its direct impact on operations over a number of months. Some key measurable have resulted. Monthly budget for replacement cameras have been reduced from $350 to $0. Cataloguing time at a job site has been reduced by more than 55%. Customer satisfaction measurements improved by 96% as a result having on-demand detailed pack-out information.

About iCAT Solutions Inc.
iCAT Solutions Inc. is a software development company wholly focused on business improvement software designed to introduce increased efficiency and drive key metrics for their business partners. Their flagship product, iCAT Contents Restoration Software, has refined the field of contents restoration through the use of cutting edge technology merged with an intuitive, complete solution software. The iCAT core technology engine also supports iCAT-LKQ, a web solution for insurance partners in the property restoration industry as well as iCAT-TRACK, a business solution for the moving and storage industry. iCAT Solutions is driving the technology solution for their business software through a strong partnership with Ricoh Japan.

About Ricoh Americas Corporation
Ricoh Americas Corporation, headquartered in West Caldwell, N.J., is a subsidiary of Ricoh Company Ltd., the 73-year-old leading supplier of office automation equipment and electronics, with fiscal year 2008 sales in excess of $20 billion.

Ricoh Americas Corporation is a leading provider of document solutions and business solution cameras. Ricoh's fully integrated hardware and software products help businesses share information efficiently and effectively by enabling customers to control the input, management and output of documents. Ricoh's Digital Camera Division manufactures and services innovative, quality cameras that demonstrate industry-leading performance capabilities.

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Brandy Hoge
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