Ways to Improve the Performance of an IT Department

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An informative book from a thirty-five-year veteran in the field of business information management

Information technology enthusiasts, scholars, and book fanatics are in for a new, intelligent, and relevant read as author Avery Cloud, PhD releases, through Xlibris, Turnaround. Filled with indispensable knowledge and information, this book is an essential tool to pave the way for creating a high performing information technology department.

Turnaround is a technique-rich exposé about improving the information technology service management (ITSM) structure of an information technology department, especially one that is in crisis. This book also provides contextually relevant stories that paint real world pictures of IT leader challenges from which the reader can draw valuable lessons and consider solutions for the problems IT leaders often face.

Many of the examples presented in Turnaround are healthcare industry-oriented; however, having spent nearly half his career in global manufacturing and consumer goods, and the latter half in health care, Cloud has found that the fundamentals of information service management are essentially the same everywhere. The business vocabularies, business processes, products, and services differ; but once one enters the halls of the IT department, he or she still finds servers, operating systems, help desks, networks, telephony, and the necessary IT disciplines to manage them.

Through Turnaround, readers will broaden their knowledge on information technology and its management. For more information on this book, log on to Xlibris.com.

About the Author
Avery Cloud is a thirty-five-year veteran in the field of business information management. He began his information technology career in global manufacturing and consumer products, and after thirteen years, he moved into healthcare information management. He learned information technology from the ground up, starting in computer operations and eventually becoming a vice-president and Chief Information Officer (CIO). He has been widely published in industry trade journals and spoken frequently in industry forums. He is the recipient of several awards, most recently one of Computer World Magazines Premier 100 CIO’s.

Turnaround * by Avery Cloud, PhD
Career Saving Techniques for IT Leaders
Publication Date: June 7, 2010
Trade Paperback; $19.99; 147 pages; 978-1-4500-9453-5
Trade Hardback; $29.99; 147 pages; 978-1-4500-9454-2
eBook; $9.99; 978-1-4500-9455-9

Members of the media who wish to review this book may request a complimentary paperback copy by contacting the publisher at (888) 795-4274 x. 7479. To purchase copies of the book for resale, please fax Xlibris at (610) 915-0294 or call (888) 795-4274 x. 7879.

For more information on self-publishing or marketing with Xlibris, visit http://www.Xlibris.com. To receive a free publishing guide, please call (888) 795-4274.

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