Confused.com Warns Households Against the Perils of Door-to-Door Energy Salesmen

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Falling for sales patter could add over £180 to energy bills

Our research reveals customers could end up paying £183 more than they need to as door-to-door salesmen are unable to offer the discounts that are applied online. The message to energy users is clear; they should shop around online to make sure they're getting the best deal possible and turn these salesmen away.

Confused.com is warning households to avoid door-to-door salesmen from energy companies this summer, as they could end up paying over £180 more than they need to on their bills.

During the warmer months, salesmen from gas and electricity companies are prolific but Confused.com warns they could be duping customers by not showing the cheapest tariffs available.

The elderly and vulnerable are particularly at risk as they are more likely to be taken in by the convenience of a salesman and less likely to be internet savvy.

Gareth Kloet, Head of Energy Prices at Confused.com, says: "It is unacceptable if energy companies are misleading customers like this. We are urging them to stop this practice or make it very clear to households that better deals are available online. There is no reason why door-to-door salesmen can't show people online deals and even help households switch to them."

Confused.com warns consumers that salesmen will only ever be able to talk about the company they work for and the only way to compare all available tariffs, from all providers, is via an accredited comparison site. It further adds that many tariffs only require online set-up and not online continual management, so consumers who don't have regular access to a computer can still take advantage of the best deals on the market.    

Kloet added: "Our research reveals customers could end up paying £183 more than they need to as door-to-door salesmen are unable to offer the discounts that are applied online. The message to energy users is clear; they should shop around online to make sure they're getting the best deal possible and turn these salesmen away."

Case study available - Contact the press office.

For further information please contact:
Confused.com Press Office - 02920 434 398

About Confused.com:
Confused.com is one of the UK's biggest and most popular price comparison services. Launched in 2002, it generates over one million quotes per month. It has expanded its range of comparison products over the last couple of years to include home insurance, travel insurance, pet insurance, van insurance, motorbike insurance, breakdown cover and energy, as well as financial services products including credit cards, loans, mortgages and life insurance.

Confused.com has all of the 'big six' energy providers on its panel, 50% of customers saved £223.09 dual fuel for 2009.

Confused.com is not a supplier, insurance company or broker. It provides a free, objective and unbiased comparison service. By using cutting-edge technology, it has developed a series of intelligent web-based solutions that evaluate a number of risk factors to help customers with their decision-making, subsequently finding them great deals on a wide-range of insurance products, financial services, utilities and more. Confused.com's service is based on the most up-to-date information provided by UK suppliers and industry regulators.

Confused.com is owned by the Admiral Group plc. Admiral listed on the London Stock Exchange in September 2004. Confused.com is regulated by the FSA.

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