Hastings Communication Services, Inc. Honored with ATSI Award of Excellence

Share Article

Telephone Answering Service firm presented with prestigious award for demonstrating outstanding customer service.

This award is a reflection of our staff’s commitment to customer service.

Hastings Communication Services proudly announces that they have been honored with the 2010 ATSI “Diamond” Award of Excellence for outstanding service for the thirteenth consecutive year. The exclusive award recognizes excellent telephone answering services, based on call handling skills during six months of intensive testing by an independent panel of ATSI judges.

“Our representatives are highly trained and dedicated to providing the highest quality customer service,” says Mark Hastings, President of Hastings Communication Services. “ATSI makes extensive test phone calls during a six month period and our telephone operators are unaware that they are being monitored until after a call is complete.”

The award was presented to Hastings Communication Services at the ATSI 2010 Annual Convention held in San Diego, CA. “The professional handling of these test calls is the best assurance that Hastings is a high quality provider of telephone answering services, which is imperative to their customers,” says ATSI President Larry Goldenberg.

“We continuously monitor our staff of telephone secretaries to ensure our customers are represented professionally, courteously and receive accurate messages in a timely fashion,” says Scott Hastings, Vice President and Operations Manager. “This award is a reflection of our staff’s commitment to customer service.”

Hastings is now a thirteen-time winner of the “Award of Excellence” presented annually by the Association of TeleServices International, Inc.

About ATSI

The Association of TeleServices International was founded in 1942 as a national trade association representing live answering services. ATSI now encompasses companies across the world offering specialized and enhanced operator based services including: call centers, contact centers, inbound telemarketing (order entry), paging, voice messaging, emergency dispatch, fax, and internet services among others. http://www.atsi.org

About Hastings Communication Services

Hastings Communication Services offers telephone answering services to companies throughout the United States. Based in Austin, Texas, Hastings acts as an extension of their clients’ sales and customer service departments, taking orders, answering frequently asked questions, directing callers to the proper service technicians, as well as acting as remote receptionists. Founded in 1948, Hastings Communication Services is an active member of Association of TeleServices International (ATSI), the Startel National Users Group (SNUG), Business Network International (BNI) and Austin Independent Business Alliance.

For more information, contact Mark Hastings, 512-472-1122,    http://www.hastings.com

# # #

Share article on social media or email:

View article via:

Pdf Print