Computerworld Malaysia Honours The I.C.T. Industry's Customer Care Leaders

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The nation’s top providers of customer care in the tech industry are fetéd in tribal splendour at KL’s hottest night spot

Remember the following names well.

  •     Acer Sales and Services
  •     Cisco Systems
  •     EMC Computer Systems
  •     IBM Malaysia
  •     Juniper Networks
  •     Maxis
  •     Microsoft Malaysia
  •     Novell Corporation
  •     Panda Security
  •     SAP Malaysia
  •     Sybase Software
  •     Symantec Corporation
  •     VMware
  •     WatchGuard Technologies

These are the winners of Computerworld Malaysia’s fourth annual Customer Care Awards (CCA), which celebrate the best in pre- and post-implementation consulting, support and maintenance work as performed by the year’s most valuable information and communication technology (ICT) providers in this country. And last night, top executives from these leading companies took a bow in front of their peers, competitors and customers, as they were handed their CCA 2010 trophies at the Borneo Baruk Club, a night spot in Jalan Kia Peng, KL, that styles itself as a showcase of Malaysian culture.

They owe their place in the CCA 2010 winners circle to the thousands of readers of the nation’s top ICT industry tabloid Computerworld Malaysia. More than 3,000 of Malaysia’s most progressive information executives were asked to rate (on a scale of 0 to 10) specific aspects of the services rendered by their technology providers, taking them from the early consultation and planning stages of a given implementation project all the way through till after the deployed system has been running for a while. Only the vendors who came out of this exercise scoring the highest won and entered the CCA 2010 list. Those in second place joined the rest in obscurity.

AvantiKumar, Deputy Editor of Computerworld Malaysia, ascribed the success of the winners to their dedication to helping their customers grow and run their businesses more efficiently, even as they contend with the lingering effects of the worldwide economic recession. “These companies stand here before you as true paragons of excellence in customer care,” he said. “The one characteristic that defines them all is an unflagging belief that keeping customers happy is the surest way to keeping their own businesses running successfully in the long term.”

These sentiments were shared by Mark Hobson, Asia Regional Manager of Fairfax Business Media Asia, the publisher of Computerworld Malaysia. “As we enter the fourth year of the Customer Care Awards programme, we can clearly see that customer satisfaction levels in Malaysia have risen significantly,” he said. “That is a telling indicator of how far vendors in this country have come and are willing to go to help their customers draw the most out of their tech investments. It also tells us all how committed they are to service excellence.”

“We asked the vendors to help their customers navigate the rough waters of the recently demised global economic recession,’ said Teng Fang Yih, Editor of Computerworld Malaysia. “And so they did. Indeed, they must have because we asked our readers to show that they cared about the customer service they were getting by participating in our Customer Care Awards survey, and when they were done with our survey, we put together the figures and found that overall they were happier with their vendors this year than they were 2007 through 2009. Of course, the ones they were happiest with won the awards.”

**Winning Services**

Below are listed the Customer Care Awards 2010 categories and their winners. For more details, make your way to the Computerworld Malaysia Customer Care Awards 2010 web-page


  • Server Hardware - IBM Malaysia
  • Desktop & Notebook PCs - Acer Sales and Services
  • Storage Hardware - IBM Malaysia


  • Desktop & Server Management Software - Symantec Corporation
  • Storage Management Software - EMC Computer Systems
  • Enterprise Content Management Software - Microsoft Malaysia
  • Collaboration and Workflow Productivity Software - Microsoft Malaysia
  • Business Intelligence and Analytics Software - SAP Malaysia
  • Database Management Software - Sybase Software
  • Open Source Software - Novell Corporation


  • Virtualisation Solutions - VMware


  • Firewall/VPN Solutions - WatchGuard Technologies
  • Anti-virus/Anti-spam Solutions - Panda Security
  • Intrusion Detection/Protection Solutions - Juniper Networks


  • Telecommunication Services - Maxis
  • VOIP/IP Telephony Systems - Cisco Systems

About Computerworld

Publications of Fairfax Business Media ( Asia ), Computerworld Singapore and Computerworld Malaysia magazines carry a stimulating mix of analytical reporting, in-depth discussions of current and emerging technology trends, enterprise IT, plus key technological developments and solutions that have an impact on regional IT professionals.

About Fairfax Business Media Asia

FBM Asia ( publishes CIO Asia, MIS Asia, Computerworld Singapore and Computerworld Malaysia magazines. It is part of Australia's Fairfax Media, Australasia's leading media company with titles such as the Australian Financial Review, Business Review Weekly, The Sydney Morning Herald, The Melbourne Age and The Canberra Times.

For inquiries on the Computerworld Malaysia Customer Care Awards, please contact:
AvantiKumar, Malaysia Correspondent and Deputy Editor of Computerworld Malaysia
DID: +603 7804 3692;
E-mail: akumar(at)fairfaxbm(dot)com

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