Confused.com Warns Customers That 'Off Peak' has been Redefined, as Sky and Talk Talk Follow BT in Pushing it to 7pm

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Off-peak telephone users set for a shock when their next bill arrives

Customers now have two choices: either wait until after 7pm for those free calls or shop around for a better deal which is more suited to their needs. With the avalanche of digital TV, internet and phone packages there's a great deal of choice which can easily be compared using a comparison site like Confused.com.

Confused.com is warning Sky and Talk Talk customers that calls between the hour of 6pm and 7pm are no longer free after both companies followed BT's lead in changing the start time of its evening off-peak period.

The change means anyone who wants to make a phone call between 6am and 7pm will now have to pay 5.9p per minute or 5.8p per minute respectively as they've also increased their prices by 26%. Previously customers were able to talk during this time for free.

Gareth Kloet, head of utilities at Confused.com, said: "This change hasn't been widely publicised and there are probably many customers who won't be aware of it. It is likely there were letters to those affected but we can't discount the fact that we've all been guilty of putting letters from utility companies aside to read later and forgetting them so the message may have been lost. More aggressive publicity would have been better.

"Customers now have two choices: either wait until after 7pm for those free calls or shop around for a better deal which is more suited to their needs. With the avalanche of digital TV, internet and phone packages there's a great deal of choice which can easily be compared using a comparison site like Confused.com."

For further information please contact:
Confused.com press office: 02920 434 398
Gareth Kloet, Head of Utilities, Confused.com: 02920 434 268 / 07966 722 063

Notes to editors

About Confused.com:
Confused.com is one of the UK's biggest and most popular price comparison services. Launched in 2002, it generates over one million quotes per month. It has expanded its range of comparison products over the last couple of years to include home insurance, travel insurance, pet insurance, van insurance, motorbike insurance, breakdown cover and energy, as well as financial services products including credit cards, loans, mortgages and life insurance.

Confused.com has all of the 'big six' energy providers on its panel, 50% of customers who switched gas and electricity (dual fuel) with Confused.com after comparing energy prices between January and June 2009 saved on average £207.58

Confused.com is not a supplier, insurance company or broker. It provides a free, objective and unbiased comparison service. By using cutting-edge technology, it has developed a series of intelligent web-based solutions that evaluate a number of risk factors to help customers with their decision-making, subsequently finding them great deals on a wide-range of insurance products, financial services, utilities and more. Confused.com's service is based on the most up-to-date information provided by UK suppliers and industry regulators.

Confused.com is owned by the Admiral Group plc. Admiral listed on the London Stock Exchange in September 2004. Confused.com is regulated by the FSA.

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