I am thrilled to join Contactual at a time when the market is embracing new approaches to providing a world class customer experience
San Carlos, CA (PRWEB) June 16, 2010
Contactual (http://www.contactual.com), the leading global provider of hosted customer interaction management solutions, today announced the addition of industry veteran Wendell Black as Vice President of Worldwide Sales.
Black joins Contactual as the market for hosted contact center solutions is experiencing significant growth. To capitalize on this opportunity Black will build upon the company’s success in both direct and indirect distribution to rapidly accelerate revenue growth on a global scale. Black will lead overall sales initiatives including direct and indirect channels, domestic as well as international sales, pre-sales and partner teams.
"I am thrilled to join Contactual at a time when the market is embracing new approaches to providing a world class customer experience," said Black. “Contactual’s patented technology platform, roster of global distribution partners and years of experience successfully delivering on-demand customer interaction solutions to both Fortune 500 and small to medium-sized firms around the world uniquely positions the company to capitalize on the market’s shift to on-demand solutions.”
Prior to joining Contactual, Black was Vice President, Contact Center Anywhere for Oracle, USA. In this role he was responsible for on-premise and on-demand contact center infrastructure solutions. Prior to Oracle, Black spent 4 years as President, Worldwide Sales and Marketing for Telephony@Work where he successfully led the growth of the company by a factor of 15X in 4 years prior to its acquisition by Oracle. Black’s industry experience also includes roles at Nortel, Aspect Communications and Lanier/Harris.
"We are excited to have an executive of Wendell’s caliber join the team at Contactual," said Chris Brennan, Contactual President & CEO. "The adoption of on-demand contact center solutions is explosive and represents a multi-billion dollar market opportunity. With his extensive domain expertise, deep understanding of our distribution strategies, including working with our largest resellers, and experience driving success in fast-growing technology companies, I am confident Wendell will play a critical role in extending our market leadership," added Brennan.
Since 2000, Contactual has provided a better alternative to traditional call center technologies. Its patented OnDemand Contact Center is the fastest and easiest way to deploy a world class call center. Contactual was recently named to AlwaysOn’s inaugural “OnDemand 100” as a category winner. Contactual is a previous CODiE Awards finalist for Best Communications Solution and winner of the Frost & Sullivan Global Excellence in Technology Award and TMC Labs' Customer Interaction Magazine Innovation Award. For more information, visit http://www.contactual.com.