New BigHand Analytics Module Unlocks Key Document Production Metrics

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Analytics Tool Offers Audit Trail, Historical Analysis, Drill Down and Custom Report Design

By leveraging the power of Crystal reports and wrapping it into an easy-to-use module we can now reveal consistent performance levels over an unlimited period of time and expose any ongoing obstacles to good document turnaround

BigHand, the leading voice productivity vendor in the professional services and public sector community, has today launched BigHand Analytics, an advanced dictation reporting module which leverages Crystal Reports and is activated from within the BigHand client. It has been designed to provide organizations utilising BigHand voice productivity software key metric and trend visibility relating to document production, dictation and remote working practices.

In designing the new Analytics module BigHand has created a new data storage mechanism allowing comprehensive reporting on any event associated with any dictation. The new reporting database enables sophisticated interrogation and the creation of advanced custom reports designed in-house. As such each report allows ‘dictation auditing’ meaning that any dictation covered by a report can be examined in detail, and its journey through the BigHand system scrutinised. For any particular dictation, you can quickly see who worked on it and when and whether it was re-assigned or reprioritised. Other BigHand Analytics features include:

  •     Full Audit Trail & Dictation Lifecycle
  •     Unlimited Historical Analysis
  •     Custom Report Design Capability
  •     Report on Individuals Drill Down
  •     Crystal or Microsoft Excel formats
  •     Smartphone Dictation Trend Analysis
  •     Quick Launch from BigHand client interface

Asif Ali, BigHand Head of Products, commented:

“At over 1,250 firms and for over 120,000 users BigHand technology forms a key component of the document production and administrative process. BigHand Analytics gives a clear understanding of quarter-on-quarter or year-on-year trends which enable better overall management decision making and performance comparison. By leveraging the power of Crystal reports and wrapping it into an easy-to-use module we can now reveal consistent performance levels over an unlimited period of time and expose any ongoing obstacles to good document turnaround.”

A video demo is available on the BigHand YouTube Channel: http://www.youtube.com/bighandsoftware, plus a BigHand Analytics Pre-Sales Technical Datasheet can be requested by emailing enquiry(at)bighand)(dot)com.

About BigHand
The BigHand Group supports over 120,000 professionals globally, across 1,250 organisations, and is based out of London, Chicago, Sydney and Toronto. BigHand is a Microsoft Gold Partner, Elite BlackBerry ISV Partner, and was voted ‘Dictation System of the Year’ at the 7th Annual Law Technology News (LTN) Awards 2009. BigHand was also nominated at the British Legal Awards 2009 as ‘Technology Provider of the Year’. Additionally, BigHand won 'Mobile Product of the Year' at the CNet Business Technology Awards 2008. Further info is available at http://www.bighand.com

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DAN SPEED
BigHand
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