PacketBase Increases Efficiency at Samaritan Medical Center with New Avaya Aura Unified Communications Implementation

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With a complete Unified Communications solution from PacketBase, Samaritan Medical Center has improved communication efficiencies and increased operational productivity.

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"Throughout the implementation, the PacketBase deployment team exceeded our expectations from pre-staging to testing to cutover to end-user training all with minimal impact to our business.”

Samaritan Medical Center, an independently-owned business that operates 18 first-class medical office buildings, realized a new communications infrastructure was needed to support their ongoing commitment to excellent customer service. The family-run business turned to PacketBase, Inc., a leading provider of next generation Unified Communication solutions and integrations.

“From day one PacketBase provided our organization a complete understanding of the Avaya solution along with a thorough voice and data design strategy. Throughout the implementation, the PacketBase deployment team exceeded our expectations from pre-staging to testing to cutover to end-user training all with minimal impact to our business,” said Dan Kennedy, Controller at Samaritan Medical Center. “It is clear that PacketBase shares in our own company values of honesty, integrity and quality,” he continued.

To help Samaritan Medical Center improve efficiencies and save costs, PacketBase provided the following solutions and services:

  • Centralized VoIP network architecture leveraging award winning technology from Avaya
  • Unified Communications features including Microsoft integration and cell phone Mobility
  • Avaya IP Telephones throughout the network
  • Converged PoE Data architecture from Extreme Networks
  • Complete ongoing Managed Services through PacketBase

Samaritan Medical Center joins a growing list of PacketBase clients in verticals ranging from Technology, Healthcare, Manufacturing and Services among others.

About PacketBase, Inc.
PacketBase is a Services Oriented Provider of next generation Unified Communications solutions for mid to large enterprises. Specifically, we leverage the most powerful IP Communications, Contact Center and Unified Messaging technologies on the market today delivered through our unique suite of OnPremise, OnDemand and AdvancedServices. For more information please visit us at http://www.packetbase.com or call (866) 405-3992.

About Samaritan Medical Center
Samaritan Medical Center is an independently-owned, family-run business that operates 18 first-class medical office buildings on Samaritan Drive, adjacent to Good Samaritan Hospital in San Jose, CA. The land we occupy was once known as the Lester, Cilker and Lester Ranch – and today, nearly a century later, the property is still owned and operated by members of the original founding families. We are an organization with deep roots in the community, and, because of that, we are committed to serving our community in the best way possible.

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Robin Lee
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