This is a big deal to Freightquote and our customers to be well represented by an organization such as the BBB. We plan to use this achievement to continue our customer excellence and present Freightquote as a high-class customer service organization.”
Lenexa, KS (PRWEB) June 22, 2010
Freightquote.com is proud to announce that it has received official accreditation by the Better Business Bureau (BBB). In addition to the achievement of accredited business status, Freightquote had also attained the top possible BBB rating after a thorough evaluation.
To receive accreditation from BBB, a business is first thoroughly reviewed by BBB and determined to meet BBB standards for integrity and reliability when dealing with customers. An accredited BBB member also signs an agreement with BBB to continue to abide by these standards and to support BBB’s efforts to educate and protect the public.
Dustin Johnson, BBB’s Director of Accreditation Services noted, “BBB has determined that the business meets accreditation standards which include a commitment to make a good faith effort to resolve any consumer complaints. Freightquote.com has agreed to abide by BBB Standards for Trust, eight principles that summarize important elements of creating and maintaining trust in business.”
Customer service is something to which Freightquote.com gives its highest priority. Freightquote.com’s current BBB rating for addressing and resolving customer escalated issues is an A+. This A+ grade represents BBB’s degree of confidence that Freightquote operates in a trustworthy manner and makes a good faith effort to resolve any customer concerns filed with BBB. According to the website, a BBB rating of A+ business reflects its opinion about that business based on information found in its historical files and on BBB experience in general.
“This is a big deal to Freightquote and our customers to be well represented by an organization such as the BBB. We plan to use this achievement to continue our customer excellence and present Freightquote as a high-class customer service organization,” according to Lance Huggins, Freightquote.com’s Director – Customer Service Operations.
Freightquote.com has worked very hard to maintain a stellar rating with the BBB and is very pleased that its efforts have been formally recognized.
The Better Business Bureau offers free reports on businesses. All businesses can be reviewed online at http://www.bbb.org.
Freightquote.com is the 7th largest freight broker and a leading provider of web-based freight logistic services. These services enable customers to instantly quote and compare freight rates to hundreds of national and regional freight carriers. Freightquote.com specializes in creating customized freight solutions to meet their customer’s needs, including LTL, truckload, intermodal, air and international freight options. Founded in 1998 and based in the Kansas City area, the company and its subsidiaries have annualized revenues of $400 million and more than 800 employees. More information can be found at http://www.freightquote.com.