Reliability and replicability amongst quotes, from the End Users' point of view (are the big wins)
Santa Clara, CA (Vocus) June 23, 2010
Netformx, the global leader in design and proposal generation platforms for service providers, systems integrators and manufacturers, announces the results of a case study on the Nexus IS experience as conducted by the independent consulting firm, JPW Consulting. The results show a significant increase in sales capacity, reduction in the cost of sales, reduction in errors, increased productivity and increase in internal customer satisfaction.
Nexus IS had a legacy system comprised of a number of tools and manual processes that had worked well for nearly ten years, however problems were beginning to appear with increasing severity. Even though this type of a system is still commonly used today and is the accepted standard, Nexus IS decided to search for a more automated solution. The compelling reason they switched to Netformx DesignXpert was the need to be able to quote to a case, i.e., design, quote, and then upload – all in the same platform. The independent case study demonstrates how Nexus IS was able to do approximately twice the work with the same amount of people, while reducing errors by 71% and increasing internal customer satisfaction by 100%.
“Reliability and replicability amongst quotes, from the End Users’ point of view (are the big wins)” stated Mike Heiman, VP of Engineering at Nexus IS. “The designs are more accurate and our speed to market is much greater. We are able to move quicker when there is a request for a proposal.”
“Netformx takes great pride in having an independent third party consulting firm publish the results that our customers have been consistently reporting to us: DesignXpert delivers a very high ROI and provides the users with a competitive edge in the quote to order process” stated Michael Lakin, Vice President Global Premier Accounts at Netformx.
The full case study will provide more details on their pre-DesignXpert challenges, the transition, and Post-DesignXpert experience and results with supporting statistics. Click here to download the full Nexus IS Case Study.
Netformx automates the end-to-end process of designing networks and enables collaborative workflows within and across organizations. Service providers, systems integrators and manufacturers worldwide use the company’s award-winning solutions to transform enterprise customer requirements into deployable network solutions.
Today, at least 25,000 networking design and sales professionals at AT&T, Bell Canada, Sprint, Verizon, Mountain West Telecom, CenturyLink, HP Network Solution Group, Orange Business, Swisscom, Dimension Data, Belgacom and many others use Netformx’s products. The company’s equipment vendor partners include Cisco, Juniper, Avaya, Nortel, Adtran, APC, Belden, Plantronics, TerraWave, and Tripplite, among others.
Founded in 1994, Netformx is a privately held company. More information can be found at http://www.netformx.com.
Netformx® and Netformx DesignXpert® are registered trademarks of Netformx, Inc. in the United States and in other countries.
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