Putting its Customers First, B2B Soft Announces Anthony Jack as Operations and Customer Support Manager

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B2B Soft appoints Anthony Jack as Operations and Support Manager.

B2B Soft, a business-to-business software company specializing in business management and POS solutions for the wireless/cellular retail industry, is pleased to announce the appointment of Anthony Jack as Operations and Support Manager.

Mr. Jack will oversee customer support and daily operations at B2B Soft, working with all internal, marketing, and sales groups as well as clients, vendors, and partners. With almost 20 years’ experience in technical and customer support, as well as operations management, Mr. Jack brings with him a strong background in e-commerce, technology/standards, and day to day operational best practices.

Before joining B2B Soft, he spent the better part of a decade with the digital marketing and publishing firm, Zinnio Systems as their Customer Support Manager, working closely with its clients to implement the Zinnio Reader technology. Promoted to Sr. Platform Manager in 2005, he supervised all operations and logistics at Zinnio’s New York office, including IT infrastructure, high profile client relations, and website management.

Prior to his stint with Zinnio Systems, Mr. Jack managed customer service and product support for NBC’s web portal, NBCi.com. He also successfully supervised all of eBay’s international e-commerce sites, replicating and adapting eBay’s customer support model worldwide. Mr. Jack also logged 8 years with America West Airlines, supervising all of its daily operations at San Francisco Airport.

“B2B Soft is in a stage of rapid growth and remains firmly focused on its customers,” says Mr. Jack. “In taking the next giant step forward, we need to stay committed to customer satisfaction and support, something B2B Soft is already known for. I’m thrilled to have the opportunity to grow the department into a world class support group.”

“We are very excited to have Anthony and his strong customer support skill set as part of the B2B Soft team,” says Gary Khabanski, CEO of B2B Soft. “As a customer advocate for new technology and sales initiatives, he brings a level of expertise that will be instrumental in the company’s expansion. B2B Soft moves ahead with the confidence that we will continue putting our customers first as we grow.”

About B2B Soft

B2B Soft is an innovative software solutions company providing clients in a wide range of industries with business management, business automation, point-of-sale solutions and consulting services. Located in New York City, B2B Soft continues to innovate with its wide range of products such as Wireless Standard and Retail Time. http://www.btbsoft.com

About Wireless Standard

B2B Soft’s base product, Wireless Standard, is built on a commercially secure and stable client-server model and created on the most advanced and reliable platform available—Microsoft's .NET™ enterprise-level technology. Wireless Standard was designed to address the needs of the world’s largest enterprises in wireless retail but is scalable so small and mid-size companies can also benefit as well from an enterprise class solution. Wireless Standard capabilities include Inventory Control, POS Transaction Processing, CRM (Marketing & Customer Service), Employee Management, Real-time Web Reporting, and Activation and Commission Reconciliation, to name a few. Today, over 4,000 wireless retailers deploy Wireless Standard at the point-of-sale for better business management and customer relations.


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