Presenting Midwest ENERGY Association’s Customer Relations Roundtable

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Announcing the Customer Relations Roundtable “Extraordinary Tips” on September 15-17, 2010 in Milwaukee, WI.

Announcing the Customer Relations Roundtable “Extraordinary Tips” on September 15-17, 2010 in Milwaukee, WI. “I attended my first MEA Roundtable as a speaker in October 2009 and I was very impressed with the entire event. I did not know what to expect, but I walked away with some outstanding takeaways along a variety of topics and the event had great Midwest-based information. The group size was very intimate, which allowed for a more refined dialogue. The attendees/committee were very welcoming, which made for an all-around outstanding experience. I will definitely be attending more MEA roundtables in the future. Gary Loop, Operations Manager, Customer Contact Centers, WE Energies.

Sessions will include:

  •     Enhancing effectiveness of energy conservation and renewable initiative communications
  •     Revenue protection
  •     Building a strong brand Greg Alley, Harley Davidson USA
  •     Outsourcing trends
  •     Anne Deahl of Marquette University presents how educators are developing a well rounded, multifaceted graduate

I really appreciated discussing common challenges and opportunities among fellow Utility Contact Centers such as Web Redesign, E-Billing, IVR Satisfaction, and Communication. I found the opportunity to interact with peer groups to be invaluable” Jeff Drahota. Jeff is Manager, Customer Service Center for Black Hills Energy about the 2009 Roundtable.

For more information and to register visit http://www.midwestenergy.org. Questions contact Cecilia Luck at (651) 289-9600 x118.

About Midwest ENERGY Association
Midwest ENERGY Association (MEA) serves the people that bring electricity and natural gas to American homes and businesses. MEA was founded as a training association over 100 years ago by visionary distribution utilities in the Midwest to improve safety and efficiency. Utility companies nationwide now benefit from MEA’s industry roundtables, operations conferences, and other events. Members collaborated to develop EnergyU, the world’s premier online training and testing system for the gas and electric utility distribution industry. Our not-for-profit fee structure delivers to members and subscribers the best possible training at the lowest possible cost in the areas of natural gas, liquids, OSHA, electric, and leadership training.

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