We realized a significant reduction in cash office hours, which enabled us to reallocate those resources to better serve our customers at our service desks and self-checkouts. We also realized an improvement in our cash losses.
Lenexa, KS (PRWEB) June 30, 2010
BI-LO, LLC has selected Balance Innovations’ VeriBalance cash office management solution to optimize the cash office workflow in all stores. BI-LO chose VeriBalance because it provides consistency across the entire enterprise and reduced or eliminated many manual processes, improving efficiency.
“We realized a significant reduction in cash office hours, which enabled us to reallocate those resources to better serve our customers at our service desks and self-checkouts,” said Gail Moore, senior manager of customer service and store support for BI-LO. “We also realized an improvement in our cash losses.”
VeriBalance also allowed BI-LO to exercise greater control in a lane-accountable environment by reconciling all lanes, self-checkouts, and the cash office daily, while still creating significant weekly time savings for the company. Daily transactions like pickups and loans are easily performed by any cash office teammate throughout the day, and cash shortages have been significantly reduced with the auditing and reporting features VeriBalance offers.
“Balance Innovations has been a pleasure to work with on this project,” Moore said. “They are a great partner and offer outstanding training and support during and after implementation.”
Implementing VeriBalance also enables BI-LO to continue to automate the cash office with other products from the Balance Innovations suite of solutions.
“Adding a partner like BI-LO is a testament to the value of VeriBalance and demonstrates how retailers are leveraging cash management to improve operations,” said Gil Anderson, chief operating officer for Balance Innovations. “The BI-LO team has a great vision, and the entire organization has been fantastic to work with.”
VeriBalance, through its real-time integration with the point of sale system, eliminates the manual processes involved in daily management of the cash office. These processes become automated, significantly reducing the time needed to complete the tasks and the potential for errors. The solution also offers rich reporting features, giving store and corporate staff a better picture of the cash office.
Key benefits of VeriBalance are:
- Automation of the cash office
- Labor optimization
- Reduced cash on hand
- Enforcement of a consistent platform and standardization of best practices
- Reduced cash shortages
- Integration to accounting systems
BI-LO, headquartered in Greenville, S.C., operates 207 supermarkets in South Carolina, North Carolina, Georgia and Tennessee, and employs approximately 15,100 people. The company sponsors the annual BI-LO Charity Classic golf tournament each June. The BI-LO Charity Classic has raised more than $52 million in the past 27 years, with grant funding focused on children's charities, hunger relief and education. For more information, visit http://www.bi-lo.com.
About Balance Innovations
Balance Innovations is the leading provider of reconciliation and cash office management solutions for the retail industry. Our leading-edge, customizable solutions integrate seamlessly with existing POS technologies to simplify and improve retailers' cash office management operations including revenue balancing, electronic check processing, cash forecasting and self-checkout management. Balance Innovations' premier product, VeriBalance, is a patented, innovative, easy-to-use software solution that is helping retailers across the United States and Canada increase profitability and improve operations by reducing labor, bank fees and shrink while standardizing and enforcing best practices and corporate policies. Customers range from independent grocers to Fortune 50 retailers. For more information, visit http://www.balanceinnovations.com.