There is a direct correlation between customer-friendly returns practices and future customer orders. Studies show that 85% of online shoppers would not buy again from a merchant if the return process was complicated or inconvenient.
Scottsdale, AZ (PRWEB) July 26, 2010
TrueShip®, a leading shipping software developer for small and mid-sized businesses, today announced that UPS Returns® services are now integrated into its ReadyReturns software. The integration enables printing of UPS Returns® shipping labels for the domestic USA market, greatly enhancing the powerful SAAS return logistics solution already found in ReadyReturns. Any website powered with ReadyReturns enables its customers to easily review their order details, create a packing slip and UPS Returns shipping label and locate a convenient UPS drop-off location via Google Maps.
ReadyReturns is a powerful and affordable product returns management system. It is designed to improve customer service while cutting the high costs of product returns. Without any technical experience, ReadyReturns can be quickly integrated into a merchant’s storefront to enable customers to process their own return.
There is a direct correlation between customer-friendly returns practices and future customer orders. Studies show that 85% of online shoppers would not buy again from a merchant if the return process was complicated or inconvenient. However, if the return is convenient, 95% of these shoppers stated that they would buy again. (Source: ComScore “Package Delivery Study”)
“ReadyReturns is a great tool for customer retention”, states TrueShip director of sales Daniel Koernke. “It tackles product returns in a simple and effective way that helps businesses improve the shopping experience for their customers, while driving return traffic to their website.”
ReadyReturns is a seamless customer service extension to any product-based web site. Its pages appear within the merchant’s site to assume its look and feel. The colors, text and options are fully customizable, giving merchants the tools and flexibility to run an effective product returns program by their business rules. As a returns management system, ReadyReturns delivers exceptional visibility into every return. Customer information, package contents, the reason for the return and real-time tracking are all standard features. This advanced view into the returns process enables the merchant to instantly see what returns are in transit so they can be fully prepared when the package arrives.
ReadyReturns offers more than web-based returns, it also delivers greater customer satisfaction by improving customer service. ReadyReturns is a robust and affordable solution and it is available today for free trial. For more information look to http://www.trueship.com.
TrueShip is a Scottsdale, Arizona, based company. TrueShip is committed to developing best of breed shipping software and product returns solutions designed to complement today’s popular ecommerce, accounting and order management systems.
TrueShip’s core product line includes ReadyShipper and ReadyReturns. Designed for the small and mid-sized business, these subscription-based services can stand on their own or be combined to create a powerful outbound and return shipping software suite. Each is built around the TrueShip philosophy that shipping software must be quick to implement, easy to learn and expandable with the needs of the business.
TrueShip software delivers enterprise-level shipping efficiency that any business can afford. For more information look to http://www.trueship.com or contact us directly at 877-818-7447.
# # #