We estimate that a good chunk of the most common printer cartridge problems will be covered with tips from this tool
San Diego, CA (Vocus) July 1, 2010
The document is ready to print, but for some unknown reason, the printer is not responding. Unfortunately, the average user might now have the technological know-how to determine the problem. It can be frustrating, not to mention costly if crucial deadlines are missed. To assist customers with printer problems, PrintCountry.com has developed a new online tool: Printer Ink Troubleshooting Guide.
“We estimate that a good chunk of the most common printer cartridge problems will be covered with tips from this tool,” says Mylan Le of PrintCountry.com.
The utility is designed to diagnose common printer problems, but more importantly, offer solutions. The tool is interaction, allowing the user to step through a series of questions to determine the cause of the problem, such as wrong ink cartridge, printer not connected, printer not recognized, cartridge clogged, etc.
PrintCountry.com also provides a full ink refill and inkjet printer help channel of instructional videos on how to solve day-to-day printer problems: finding a free printer driver download, replacing printer ink cartridge and cleaning printer heads.
“This new Troubleshooting Guide, along with our popular instructional videos, will provide our customers a variety of means to find and solve their printer issues,” says Ms. Le.
PrintCountry.com has long been a leader in offering more to their customer than just replacement ink cartridges. They led the industry with the first online, interactive cartridge recycling program to ease the process for customers. Earlier this year, they became the first website to use Find My Printer tool, a patent-pending technology which automatically finds the visitor printer model and lists all the printers on a user’s computer or network, as well as the compatible toner and ink cartridge cartridges.
PrintCountry.com is a leading online store for discount office and printer supplies such as inkjet printer ink cartridges and laser toner cartridges. PrintCountry, the “Happy Ink Store”, has a five-star rating and satisfies thousands of happy customers. By providing quality printer ink cartridges and printer supplies to businesses around the world, PrintCountry keeps companies printing while staying in budget. For more information on the company and on its printer troubleshooting resources, please visit http://www.printcountry.com.