Blogging is now a fairly common business practice
San Diego, CA (Vocus) July 1, 2010
There’s an old saying about the problem of “all talk and no action.” However, in dealing with customers, ‘no talk’ can be just as bad.
Just over two years ago, PrintCountry.com, an online store for discount office and printer supplies, began a printer ink news blog to interact with customer and provide useful, educational information. Recently, the company’s blog posted the 2,000th entry.
“Blogging is now a fairly common business practice,” says Mylan Le, customer service manager at PrintCountry.com. “But in our industry, the focus has typically been on sales, and less on customer engagement. We think we have the most comprehensive blog in the ink cartridge industry. It is part of our commitment to inform, educate and help our customers, beyond just selling a product.”
PrintCountry.com has long been a leader in offering more to their customer than just replacement ink cartridges. In 2008, they took the lead in the industry with the first online, interactive ink cartridge recycling program. They provide a comprehensive set of instructional ink cartridge and refill ink videos to solve day-to-day printer problems. Earlier this year, they became the first website that used patent pending Find My Printer tool that automatically finds and lists all the printers on a user’s computer or network, as well as the compatible printer ink and toner cartridges. Recently, they began offering an online, interactive feature to diagnose printer cartridge problems and provide solutions.
PrintCountry.com is a leading online store for discount office and printer supplies such as inkjet printer ink cartridges and laser toner cartridges. “Happy Ink Store” has a five-star rating and satisfies thousands of happy customers. By providing quality printer ink cartridges and supplies to businesses around the world, PrintCountry keeps companies printing while staying in budget. For more information on the company and on its printer troubleshooting resources, please visit http://www.printcountry.com.