We were searching for a call center software solution that provided a full featured ACD and a predictive dialer to upgrade our contact center technology platform
Fredericton, NB (PRWEB) July 20, 2010
Indosoft, Inc., a global provider of call center software, announced today that Orinoco Call Center has successfully deployed Indosoft Q-Suite call center ACD software to improve the performance of its contact center technology platform and enhance its call center service offerings.
Orinoco Call Center uses Indosoft Q-Suite call center ACD software for all its 7 by 24 inbound contact center services and periodic outbound predictive dialing campaigns. Orinoco Call Center has increased productivity by using Q-Suite ACD software, which includes easy-to-use, built-in tools like Script Builder and Dialplan Builder to setup and manage all contact center operations. The deployment provided an out of the box, feature-rich contact center technology platform for Asterisk that can scale with growth. The powerful call center ACD software for Asterisk telephony, geared towards medium and large call centers, is capable of scaling to multiple Asterisk servers and eases setup and management tasks for all contact center operations.
"We were searching for a call center software solution that provided a full featured ACD and a predictive dialer to upgrade our contact center technology platform," says Quinton Wijburg, Business Delivery Manager at Orinoco Call Center. "We had been using Asterisk for some years and understood its value as a hybrid PBX. Our primary criteria in selecting new call center software were achieving full control and management abilities of the day-to-day call center setup and operations. With its Web based GUI, Indosoft call center software Q-Suite provides all the essential features of a high end call center ACD, including skills based routing, queue prioritization, disposition codes and predictive dialing. We can now effectively manage our contact center technology platform, our staff and our contact center service offerings."
"The Q-Suite is a full feature call center software solution for Asterisk, the dominant hybrid IP PBX, which matches or exceeds the feature-sets of most contact center technology platforms, yet delivers a considerable cost savings," says Gabe Bourque, VP of Operations at Indosoft. "With its unique and flexible toll-sets, Q-Suite provides contact centers with a cost-effective, industry leading call center software for all their contact center telephony and CTI requirements. By deploying Q-Suite call center ACD software, contact centers can improve their technology platform without huge up-front capital investment associated with traditional call center equipment."
About Indosoft Inc.
Indosoft Inc. is a global provider of call center software for Asterisk and has been providing call center solutions to medium and large contact centers around the world for over nine years. Its advanced, feature-rich call center ACD software meets and exceeds client requirements while delivering a considerable cost savings over traditional call center equipment. Indosoft also licenses its ACD for Asterisk with .NET and socket library to enterprises utilizing Asterisk in their product line. The Indosoft Q-Suite call center ACD software is also available for private label to contact center technology platform solution providers.
About Orinoco Call Center
Orinoco Call Center, located in Gaborone, Botswana, has been providing call center services for over 7 years. It offers cost effective inbound call center service with IVR Automatic Call Distribution and Skills based Routing for customer service support services to businesses in the country. It also offers Outbound services including predictive dialing for its clients.