Telecoms Customers Voice Dissatisfaction with Traditional Providers

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According to Natterbox, a new hosted voice provider for business users, the majority of UK telecoms customers are dissatisfied with their current services.

With Natterbox, small businesses can transform their telecoms systems with relatively little effort and expense

According to Natterbox, a new hosted voice provider for business users, the majority of UK telecoms customers are dissatisfied with their current services.

Following its recent UK launch, Natterbox has reported that in a sector still dominated by key traditional players, 67 per cent of customers are unhappy with their existing telcos, and according to the company, this dissatisfaction is being driven by high costs, technical issues, and billing problems.

Natterbox believes that this presents a distinct market opportunity for new providers to offer an alternative to the big industry names, particularly in the SME area. Worth £2.3billion, the SME voice communications industry is comprised of 240,000 organisations needing efficient solutions for up to 1,000 users.

The company's CEO, Neil Hammerton, says that with features such as intelligent call routing and mobile voicemail, Natterbox fits the bill as a viable and innovative new option for customers, and is an excellent alternative to small business PBX. Hosted entirely over the internet, Natterbox allows the smallest of business operators to gain fast and efficient access to professional telecoms solutions, and as there is no hardware or software involved, costs are minimised.

"With Natterbox, small businesses can transform their telecoms systems with relatively little effort and expense," said Mr Hammerton. "The cost and technical problems associated with traditional providers are eliminated with a hosted service like ours. Businesses that are unhappy with their current arrangements have a true solution available."

Launched in July 2010, Natterbox ensures the resilience of its services by providing 24-hour-a-day monitoring by expert engineers, and customers are provided with a 'no jargon' promise and detailed, yet easy to understand, billing. Based in the southeast of England, the company plans to expand to international markets by the end of 2011.

For more information, please visit http://www.natterbox.com.

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Pete Goold
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