Virginia Beach, VA (PRWEB) July 8, 2010
Creative Switching Designs (CSD), a well known provider of Enterprise Voice Over IP (VoIP) telephony products and call recording solutions is fully exploiting its relationship with Vianx® for high performance speech processing solutions. At the core of the Alliance Digital Recording System, MASC® (Managed Audio Sound Compression) allows support for a broad range of legacy and current CTI equipment as well does the further optimized SPART® (Speech Processing for Automatic Recognition Technology) for forward looking technologies such as advanced Speech Analytics.
The call recording market served is valued at $3B.
“We have utilized a variety of CTI vendors in the Alliance system, including Pika and CyberTech. We are contemplating evaluating Ai-Logix from AudioCodes. With a rich feature set of MASC® APIs in place, we are able to seamlessly provide our solution with very high voice quality to our customers quickly and flexibly across the key vertical segments of our market, such as Public Safety and Financial, independent of CTI vendor”, said Lee Slocum, CSD Vice President.
“Looking forward, as we plan to address our customers’ Speech Analytics needs in addition to their current high voice quality recordings, MASC® and the further optimized SPART® software will drive higher accuracy and faster time to solution with less configuration and tuning requirements”.
Dr. Veeru Ramaswamy, Vianix® CTO added, “CSD’s success with our MASC® technology in creating outstanding value for their customers is very gratifying. I look forward to future phases of our ongoing relationship to jointly address the different market needs CSD might have”