We want people who call in or chat with us to feel like they’re sitting down in their own home and speaking with a local, hometown contractor. We’re basically using the power of technology to become ‘local’ nationwide.
Bryan, TX (PRWEB) July 8, 2010
With over 45 years of heating and air conditioning contracting knowledge behind the organization, Enviro-Dyne, Inc. of Bryan, TX, launched its new concept for selling heating and air conditioning equipment and systems online in June of 2010.
A local contractor in Central Texas for over 45 years, ExpressOverstock.com has been dealing in overstocked heating and air conditioning equipment since 1992 and recently moved its operation to the Internet with an eBay store, which has had hundreds of successful transactions since February of 2009.
“We started buying surplus inventory back in 1992 to pass on the low prices gained from dealing in large quantities to our customers,” Jerry Anthony, founder of ExpressOverstock.com, said. “We’ve had such a great level of success with surplus inventories in our local market that we decided to take our approach online.”
Taking advantage of the knowledge gained from years of local contracting, surplus purchasing and more recently, online sales, ExpressOverstock.com was created to provide a one-stop-shop for homeowners looking to purchase new or replacement heating and air conditioning equipment and systems from top brands including Carrier, Bryant, York, Payne, Rheem and Goodman.
“We looked at all the things we learned from selling on eBay as well as how we help customers locally when we designed ExpressOverstock.com,” Anthony said. “We really wanted to provide the best of both worlds—providing customers with the ease of finding products online with the reassurance of having an established dealer with as many years of knowledge as we have backing up the whole process.”
Visitors to ExpressOverstock.com can take advantage of a wide selection of AC condensers, heat pumps, air handlers and gas furnaces as well as pre-built and Build Your Own complete systems from over five leading brands. ExpressOverstock.com also stocks crucial accessory items including TXVs, UV light kits, air filters, installation supplies, thermostats and more.
While most online retailers of heating and air conditioning equipment only specialize in one or two brands, ExpressOverstock.com provides the homeowner with over five major brands to choose from—giving the homeowner the power to choose the best option for their needs, as opposed to having the brand chosen for them by the retailer.
“You really won’t find a selection of product as large as ours anywhere else on the Internet today,” Anthony said. “We think it’s important to provide the customer with as many high-quality brands to choose from as possible and we’ve designed our site so that customers can easily find what they want within or across those brands.”
Having a wide selection of products is only part of ExpressOverstock.com’s goal to be the premier source for home comfort solutions online. The rest of the strategy involves leveraging surplus and quantity buying to provide equipment at low prices, having professional and knowledgeable experts who can answer any question and provide customers with customized solutions to fit their needs, and top-notch after-sale and technical support.
“Our philosophy is to help the customer figure out what they really need,” Anthony said. “A lot of web sites and dealers in the industry today focus on just giving the customer what they want or what the retailer wants to push that week without really looking at what would work best for that customer’s situation.”
ExpressOverstock.com has found that superior customer service involves combining what works on a local level with what works on a national level by leveraging technology and the Internet.
“We want people who call in or chat with us to feel like they’re sitting down in their own home and speaking with a local, hometown contractor,” Anthony said. “We’re basically using the power of technology to become ‘local’ nationwide. When someone picks up the phone in New York or Illinois and speaks with us about their air conditioning system, we strive to make them feel like they called someone just down the road.”
ExpressOverstock.com also provides free shipping with lift-gate service on all equipment within the continental United States and most orders ship out within 2-3 business days.
For homeowners looking to take advantage of the $1,500 stimulus tax credit on energy efficient systems, ExpressOverstock.com provides almost 100 pre-made qualifying systems to choose from. ExpressOverstock.com also supplies homeowners with general information on the tax credit, as well as the appropriate certificates and documentation needed to assist in filing for the tax credit.
Not only does ExpressOverstock.com provide the visitor with “pre-made” systems to choose from, but also “Build Your Own” systems designed specifically to allow the homeowner to pick and choose the system components that he or she wants. ExpressOverstock.com’s team has put together these systems with only compatible equipment—allowing the visitor to focus less on questions like, “Will this work with this?” and more on what he or she really wants out of a central air conditioning system.
“The Build Your Own system concept is just another example of how we are trying to best meet customers’ needs,” Anthony said. “Every customer has a different home and a different set of needs. The Build Your Own systems are there to help a customer choose what they need for their home instead of having to pick from a limited handful of pre-made options like you’d find on most other web sites.”
The homeowner can go to a Build Your Own system and customize it in just a few easy steps, getting a price in under a minute. If that still doesn’t fit their needs exactly, they can always e-mail or call in to get a more customized solution from a project manager.
To further enable homeowners to make an informed buying decision, ExpressOverstock.com has all the related product documentation—including installation guides, wiring diagrams, marketing brochures and product data information sheets—linked to the product in PDF format for the homeowner to download. ExpressOverstock.com also offers a live chat support for visitors to ask questions as well as expert advisers and project managers managing the call center—which can be reached from 8am to 5pm Central Time at 1-866-598-7281.
“We’ve spent a lot of time making sure that the appropriate documentation accompanies all our products,” Anthony said. “Part of the buying process is becoming informed about the product. Supplying this documentation on the web site helps facilitate that. And of course we also have technical support specialists that the customer can chat with, call or e-mail if they still have questions.”
Because purchasing a new or replacement heating and air conditioning piece of equipment or system is such a large investment, warranty concerns often arise—especially when purchasing equipment online. ExpressOverstock.com makes every effort to ensure the manufacturer’s warranty on the equipment is passed on to the buyer.
“Customers ask us about warranty coverage all the time,” Anthony said. “We strive to make sure the full manufacturer’s warranty is passed on to the customer when they buy from us. We also go a step further and act as the warranty agent for them—by providing technical support, sending them parts, filing claims, or helping them find a service technician if they need one.”
Homeowners should take advantage of ExpressOverstock.com’s knowledgeable staff, unique surplus buying position, low prices, superior customer service, and wide selection the next time they’re considering purchasing new or replacement heating and air conditioning equipment or systems.
“We want to make you comfortable with purchasing an air conditioning system online,” Anthony said. “And we’re here to help you every step of the way.”