Westlake Village, Calif. (Vocus) July 10, 2010
Selected by the National Apartment Association’s Education Institute (NAAEI) to design and develop a Learning Management System for The NAA and its Affiliates, CallSource® gave expo visitors a chance to view the new system this June in New Orleans.
Attendees of the NAA’s Annual Conference and Expo were pleased to learn that the new, Online University will allow Apartment Associations to offer online education to their members 24/7/365. It delivers advanced eLearning courses and tracks Association certifications and designations, even when learners move from association to association or company to company.
The CallSource booth also showcased Resultssm, a unique system that integrates marketing, sales, training, and business analytics. Attendees learned about CallSource services, including:
- Maintenance Suitesm – A system that tracks internal maintenance calls from the initial request from the resident to the follow-up response from the maintenance team. Managers can replay each interaction to ensure that their maintenance team is following call-handling protocols for response time and manner of repair.
- Owner’s Analyticssm – Community, portfolio and regional data are reviewed by expert analysts and compared to the other operators in the same markets. The CallSource Effort Matrixsm identifies internal and external factors that impact results, helping fee managers demonstrate to owners why moving assets to another management company might not serve their interests.
- Our University® is a corporate learning management system already in use by over 50,000 multifamily housing professionals. The system delivers CallSource’s industry-leading eLearning classes, as well as any other SCORM-compliant courses. Our University also tracks other forms of learning, including classroom and ad-hoc training and links to company payroll systems to automatically update training requirements whenever an employee changes title.
The CallSource booth also hosted the firm’s PrideAmerica® initiative, helping military veterans to train for and obtain employment in the multifamily housing industry. Artist David SchwARTZ displayed some of his “American Icon” paintings and signed lithographed copies for attendees.
CallSource is celebrating its 20th year of delivering solutions that provide structure, discipline, transparency and accountability for its clients. The company has trained many tens of thousands of multifamily professionals. With carrier-class networks in Burbank and Chicago, CallSource tracks more than 1,500,000 toll-free and local numbers for over 250,000 businesses throughout the U.S. and Canada. They’ve helped organizations of every size and type improve and prosper by empowering critical, information-based decisions. For more information, call 800-500-4433, or visit: http://www.callsource.com.