We are expecting the take-up to be strong and that it will result in customer referrals and repeat business in future.
(PRWeb UK) July 14, 2010
FlooringSupplies.co.uk has always put customer service at the heart of its business and is constantly looking at new initiatives aimed at keeping the company ahead of the competition.
Now, the UK’s leading online wood and laminate flooring retailer has added a new fixed price fitting service to aid those customers who would like the reassurance of knowing that their stunning new flooring will be installed to the very highest standards.
The move comes as a direct result of listening to customers. While many are happy to lay their own flooring purchase, others would rather leave the responsibility in the safe hands of a professional qualified fitter.
Ongoing discussions with past customers revealed that the task of finding such a fitter was often not an easy one as the concept of wood flooring or laminate flooring installation was something the average customer had not had to deal with in the past. Local business directories containing listings of fitters were felt to helpful, but it is not the same as a recommendation from a knowledgeable source.
The solution for FlooringSupplies.co.uk has been to become an agent between independent fitters and customers, putting the customer in touch with local fitters who are reliable, professional and qualified – fitters who the company has either worked with before or recommends as trustworthy tradesmen.
As the Managing Director of FlooringSupplies.co.uk Adrian Lee explains “adding this fixed price fitting service enables us to take our customer service to that final stage. It is an optional service to the customer which is offered when we take their flooring order. We are expecting the take-up to be strong and that it will result in customer referrals and repeat business in future.”
The flooringsupplies.co.uk fitting service will help customers who have purchased solid wood flooring, laminate flooring, and engineered wood flooring, as well as any natural carpets purchased through flooringsupplies.co.uk.