Camera & Imaging Company Implements QoS, Gains Network Insights with Scrutinizer NetFlow Analyzer

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Ritz Camera Sets Priority Guidelines for Bulk Imaging Data to Ensure Transfer of Business Data

Prior to implementing a NetFlow analysis solution, Ritz Camera’s large private network had no QoS implemented anywhere, resulting in the delayed transfer of business data. It would take a powerful solution—Scrutinizer NetFlow and sFlow Analyzer from Plixer—to give Senior Network Engineer D. Michael Smith network insights he needed for prioritizing traffic.

Ritz Camera & Image LLC is a photographic retail and photofinishing specialty store with close to 300 brick-and-mortar locations across the U.S. Since 1918, Ritz has been one of the most trusted names in the photography business. “Because of the nature of our business, much of our bulk data is imaging and graphics—large files traveling over our network with no priority designation,” said Smith. “Business data like credit card transactions and inventory reporting was smaller but more crucial in terms of timely transmission. Running over the same connections, bulk data would constantly interfere with business data, delaying timely transactions.”

After a long search, Smith came across Plixer’s Scrutinizer NetFlow and sFlow Analyzer. The powerful monitoring, reporting and forensic capabilities of Scrutinizer would help Smith build out QoS policies and implement them so that traffic could be prioritized properly. With the right prioritization, business traffic would no longer be interfered with.

Smith explains, “The key was to have Scrutinizer tell us exactly what was being presented—how much of the traffic was defined one way or the other, percentages of use, etc.—and then build our QoS policies based on the information that the program collected.

“Prior to implementing Scrutinizer, traffic was intermittently dropping. Business departments were upset because information took too long to reach them. In general,” says Smith,” the network was not running as efficiently as it could have been. Since we implemented Scrutinizer, the QoS we implemented based on the collected data has ensured that everything is working in a timely and efficient manner—with dropped transactions becoming almost inexistent.”

Imaging and business groups at Ritz Camera were both content with the results. Additionally, Smith has used Scrutinizer to help improve network security and to bolster ongoing monitoring capabilities.

Scrutinizer’s database feature also provides Smith with the power to do forensic analysis quickly and easily. “Using the database, I can go back and pinpoint historical information to find out exactly what was happening, say, two weeks ago. From a network perspective, the ability to see exactly what was happening on any given day and review the information gives me a powerful forensic advantage.”

About Plixer International, Inc.
Plixer International, Inc. develops and markets network traffic monitoring and analysis tools to the global market. All of the tools are built from the ground up with valuable feature sets and ease of use in mind. Plixer tools have been used to analyze and troubleshoot irregular traffic patterns by IT professionals with some of the largest networks in the world, such as CNN, The Coca-Cola Company, Abercrombie & Fitch, Lockheed Martin, IBM, Regal Cinemas, Raytheon, and Eddie Bauer.

For product and sales information, contact Plixer International, Inc. at 1 Eagle Drive, Sanford, Maine, via telephone (207) 324-8805, fax (207) 324-8683; or visit the Plixer website.

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Lisa Kornblatt

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