Our customers' business is transforming at an unprecedented rate and these new modules help them address those changes by opening the door to greater operational efficiency, as well as new revenues and improved selling techniques
Richmond, VA (Vocus) July 15, 2010
Mapcom Systems has released the newest version in its line of Geographical Operations System (GOS) software, M4 Solutions. The release significantly enhances M4’s support of network operations with the addition of Asset Manager, Circuit Manager and Assignment.
“Our customers’ business is transforming at an unprecedented rate and these new modules help them address those changes by opening the door to greater operational efficiency, as well as new revenues and improved selling techniques,” said company President, John Granger. “M4 Circuit Manager delivers the ability for the M4-equipped sales force to show prospect capacity and availability, as well as more accurately define distances for new service connects,” he explained.
Mapcom announces the following additions to the M4 Solutions Suite software:
- M4 Circuit Manager - M4 now has a dedicated module to create, track and manage circuits.
- M4 Asset Manager - Manages and organizes office infrastructure by tracking end-to-end connectivity of networking equipment, computers, VOIP phones, security devices and printers.
- M4 Assignment - M4 now has a dedicated module to manage and assign all of your services and plant.
“M4 Asset Manager allows the M4-enabled organization to not only track their own network assets, but also to offer their clients a managed inventory service built on tools that improve their internal operational efficiency,” explained Granger. “M4 Assignment meets a long requested customer need for fiber assignment. The new tool incorporates both copper and fiber assignment in one conveniently accessible toolbar. The entire provisioning process can be shortened using M4 Assignment,” Granger added.
M4 Solutions version 9.5 also includes numerous enhancements to the Foundation, Fiber, Work Order, Dispatch Manager, Services Manager and Universal Translator modules.
“These new modules and enhancements will greatly impact the way our clients do business. The M4 Dispatch Manager enhancements are specifically driven by customer requests to improve the workflow for trouble tickets and service order processing,” added Granger.
About Mapcom Systems
Mapcom Systems is the developer of M4 Solutions – a map-based Geographical Operations System (GOS) software suite that allows telecommunications providers to enhance their information flow by displaying data in a geographic view. The open-system approach enables users to integrate and correlate data from existing billing, accounting, GPS tracking and network monitoring applications with a geographically-correct land base map of all network elements in M4. Since 1971, Mapcom has developed one of the strongest reputations in the industry working with independents, cooperatives, fiber communities, and campus telecommunications providers of all sizes across United States, Canada, Central America and the Caribbean. For more information, visit the Mapcom website at http://www.mapcom.com.