Sound Telecom Announces New Call Center Video

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Customers nationwide now get an “inside” look at Sound Telecom’s Telephone Answering Service

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A constant focus on ‘Professional, Friendly and Courteous’ service is what sets us apart from other call centers.

Sound Telecom, a nationwide provider of telephone answering services and call center support services, released this week a new video that offers an inside look at the people and processes that make this call center a consistent Inc. 5000 award winner and one of the fastest-growing privately held firms in the USA. The video can be seen here:

“Sound Telecom has experienced strong growth in 2010 despite the economic turndown. In this economy, business professionals are taking a very close look at the cost savings, efficiency and professionalism of our live support services,” says Chief Operations Officer, Brian Gabriel. “A constant focus on ‘Professional, Friendly and Courteous’ service is what sets us apart from other call centers. We felt it was important to open the front door of our call center and let people come in to see who we are. A video is just what we needed to make this happen.”

The management team at Sound anticipates that more videos will be released in the near future. The plan is to give customers and prospects a three-dimensional view of what goes on inside Sound Telecom’s call center operations. “We want our customers to have the ability to be face-to-face with our operations team,” says Michael LaBaw, the company’s CEO and Founder. “These videos provide a clear, transparent view of who we are, how we operate and what distinguishes Sound Telecom as an industry leader. ‘Branding’ is every distinct impression you make on your callers,” states Mr. LaBaw “We create a strong, professional impression on each and every call we handle for our customers!”

Headquartered in Seattle, Washington, Sound Telecom is a multi-channel contact center providing Telephone Answering Service, Inbound and Outbound Call Services, Unified Communications (through it’s Solaxis division), and Paging Services for customers throughout the U.S. and British Columbia, Canada. You can learn more by visiting


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