Providing our customers with the highest levels of customer service has been a cornerstone of Musician's Friend since day one, and we're proud to reflect that by bearing the STELLAService seal of excellence on our Web site.
New York, NY (PRWEB) July 20, 2010
STELLAService, the first and only company dedicated to providing independent, comprehensive ratings on the customer service quality of Internet retailers, today announced that ten additional sites have been awarded – and are displaying – the STELLAService seal, the Web’s most trusted and sought-after signal of Internet retailers with excellent customer service.
The following Internet Retailers recently began displaying the seal as a mark of their service excellence:
While it is clear that providing top-rate customer care is a top priority for these retailers, it is also clear that they recognize the value in effectively and credibly communicating this message, especially given the value consumers now place on service quality. Earlier this month, American Express announced that the majority of Americans will spend an average of 9% more with companies that provide excellent service (click here to see the original American Express press release). The American Express announcement came on the heels of another consumer survey conducted by Ovum, a part of the Datamonitor Group, which concluded that online shoppers in particular are willing to spend up to 10.7% more if they believe they will receive great service (click here for more information about the Ovum survey). As consumers continue to prove their willingness to spend more and buy more for great service, e-retailers that truly offer a great customer experience are naturally looking to seize the opportunity by displaying the most trusted mark of high quality online service, the STELLAService seal.
"Providing our customers with the highest levels of customer service has been a cornerstone of Musician's Friend since day one, and we're proud to reflect that by bearing the STELLAService seal of excellence on our Web site," said Musician's Friend CEO Craig Johnson. "It illustrates our commitment to exceeding our customers’ expectations at every step of their gear-buying experience."
Online shoppers are seeking out the seal to ensure they purchase only from online businesses that provide the best in customer service. “Within the e-commerce marketplace, retailers are looking for ways to communicate high service levels to consumers with a validated, independent and objective third-party”, said Jim McCann, CEO of 1-800-FLOWERS.COM. “We are happy to leverage STELLAService to credibly communicate our excellent customer service story.”
“Everyone claims to have world-class customer service,” said John Ernsberger, Co-Founder of STELLAService. “Through our comprehensive and objective evaluations of each site’s customer service performance, we’re able to cut through the noise and uncover which sites are truly delivering the best online customer experience. We are excited to highlight leading e-retailers when it comes to customer service while also providing online shoppers with direction to the best sites in each product category.”
STELLAService is the first and only company dedicated to publishing objective, in-depth ratings on the customer service performance of online businesses. STELLAService adheres to the highest evaluation standards; it does not inform Internet retailers of the timing of its evaluations and pays for all products purchased from - and returned to - each website it evaluates. Retailers cannot pay to be rated nor can they influence the ratings in any way. The invaluable data obtained by STELLAService is used by consumers to make more informed online purchasing decisions and by companies to obtain crucial business and industry intelligence. Formed in April 2009, the company’s Advisory Council and highly trained analysts represent today’s thought-leaders in the area of online customer service. More information can be found at: http://www.stellaservice.com. For a complete listing of the STELLA Ratings, please visit: http://stellaservice.com/index.php/stella-ratings/view-ratings.html.
For more information, please contact:
Lisa Amore, AMORE PR for STELLAService
Office: 202-506-3056; lisa(at)amorepr(dot)com or PR(at)stellaservice(dot)com
Press materials are available at: http://stellaservice.presslift.com.