Zendesk and GoodData Bring Business Intelligence to Customer Support

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Free dashboards and advanced analytics measure support performance

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"At GoodData, we're on a mission to take the BS out of BI, and delivering dashboards directly to Zendesk customers is a great start," said Roman Stanek, GoodData Founder and CEO.

Zendesk, a web-based customer support software provider, announced an integration with GoodData, an on-demand reporting and analytics provider, that delivers powerful dashboards and advanced analytics to Zendesk customers.

GoodData for Zendesk enables companies to gain business insight into their customer support activity, improve key support metrics such as customer satisfaction, agent performance, and ticket resolution, and easily analyze the results.

"GoodData for Zendesk gives us a customized view into our Zendesk activity without having to struggle with complex reporting or analytics products," said Rob Holmes of New Zealand Post. "With just a few mouse clicks, we can see details of our support activity by type or resolution time, and even see how our backlog changes over time."

GoodData for Zendesk allows customers to:

  • View dashboards and reports that are automatically updated daily with the latest Zendesk ticket data
  • Access pre-built dashboards on support ticket creation and resolution, agent performance, and top trends
  • “Slice and dice” data with all standard and custom ticket fields
  • Collaborate and share custom projects, reports and results with colleagues and management via email, PDF, CSV, or embedded into websites

"At GoodData, we're on a mission to take the BS out of BI, and delivering dashboards directly to Zendesk customers is a great start," said Roman Stanek, GoodData Founder and CEO. "Now Zendesk customers can measure the health of their support channels without going through Excel or BI hell."

“You can’t manage what you can’t measure, so all businesses want to be able to apply metrics to their customer support efforts, but until now business intelligence has been synonymous with painful, expensive software implementations,” said Mikkel Svane, CEO of Zendesk. “Fortunately, those days are over. Now our customers can add advanced analytics with one click. It couldn’t be easier.”

The GoodData business intelligence offering is available today for Zendesk Plus+ customers only at no additional charge.

For more information, visit http://www.zendesk.com/gooddata.

About GoodData:
GoodData is the first company to offer a complete business intelligence platform-as-a-service (BI PaaS), providing our customers and partners operational dashboards, advanced reporting and data warehousing at a fraction of the cost and complexity of other approaches. GoodData is headquartered in San Francisco and located in the cloud at http://www.gooddata.com.

About Zendesk:
Zendesk is a leading provider of web-based customer support software that is reinventing how companies engage with their customers. The company serves more than 5,000 businesses large and small, including Twitter, MSNBC, Lonely Planet and SAP. Zendesk products are easy to customize, integrate, and use so companies can quickly start offering better customer service. Founded in 2007, Zendesk is funded by Charles River Ventures and Benchmark Capital. Learn more at http://www.zendesk.com.

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