The Agile methodology we use at Inova Solutions allows us to quickly adapt our products to meet market needs.
Charlottesville, VA (Vocus) July 20, 2010
Today Inova Solutions announced its client-side contact center solutions are compatible with Microsoft® Windows® 7. Inova Broadcaster™ and Inova Desktop Presenter™ are tools that display metrics and messages on digital signage and call center agent desktops, respectively. This new compatibility allows Inova customers the option to upgrade computers throughout the center while continuing to utilize the contact center programs they depend on.
Windows 7 compatibility takes contact centers to the next level
Inova Solutions follows the Agile software development methodology, releasing new features and upgrades to products every three weeks. The Agile environment allows Inova to maintain its status as an industry leader by introducing Windows 7 compatibility ahead of its competitors.
“The Agile methodology we use at Inova Solutions allows us to quickly adapt our products to meet market needs,” said Larry Moulis, Chief Technology Officer at Inova Solutions. “We’re also able to build features our customers request while maintaining a long-term, strategic focus on product development.”
Market exploration conducted by Inova shows that many contact centers are beginning to migrate from Windows XP to Windows 7 because the new system is more secure, manageable and responsive. Contact centers investing in technology are likely to have Windows 7 installed on new computers so desktop messaging and digital signage software must continue to work flawlessly on the new system.
Inova products deliver vital information
Ad-hoc and threshold messages as well as real-time metrics and charts can be viewed on agent desktops and digital signage for maximum impact and self-direction. Inova Solutions’ new compatibility with Windows 7 allows more contact centers to communicate effectively with agents and enhance productivity.
About Inova Solutions
Inova Solutions is a leading provider of communication solutions that help call centers, schools and universities, transit facilities, hospitals and others communicate vital, real-time information. For more information, visit http://www.inovasolutions.com/call-center-reporting.
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