ShoreGroup Announces CaseSentry Systems Management Support for the Full Line of Cisco Systems Release 8 Unified Communications Solutions

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Expanded monitoring and management support maximizes service levels and availability of Cisco's latest unified communications and collaboration applications

ShoreGroup, Inc., a premier unified communications and systems management solutions provider, is pleased to announce that its CaseSentry Systems Management solution now provides end-to-end management support for the complete Cisco Unified Communication Systems Release 8 product family. This includes Release 8 versions of Cisco Systems Unified Communications Manager (CUCM), Unified Contact Center, Unified Customer Voice Portal (CVP), Unified MeetingPlace, Unified Presence, Cisco Unity and Unity Connection.

ShoreGroup's CaseSentry is a web-based management solution providing the foundation from which organizations gain complete visibility to the service levels being delivered by their systems, business processes and workgroups. By managing Cisco Unified Communications solutions from the CaseSentry platform, organizations increase systems and application availability and save time and resources through CaseSentry's automated capabilities to identify and manage system health and performance. For customers seeking additional levels of management support, ShoreGroup's ShorePatrol Remote Management Service provides complete monitoring using CaseSentry plus incident remediation provided by ShoreGroup engineers.

As part of CaseSentry's expanded monitoring and management support of Cisco Systems' Release 8, ShoreGroup is also introducing new Contact Center Diagnostic Dashboards providing a central repository for available serviceability information. This includes visibility into real-time alerts and active sessions, as well as online resources regarding product information, licensing, platform details, and the ability to download log and trace files to better manage communications systems. CaseSentry's Contact Center Diagnostic Dashboards eliminate the need for support personnel to use a command line interface or sift through various components to gather the information needed when troubleshooting, which translates to quicker service response.

"Release 8 introduces numerous new features and capabilities across Cisco's entire portfolio of Unified Communications systems, including IP communications, messaging, conferencing, customer care and mobility," said Robert Bojanek, Executive Vice President of ShoreGroup. "The need to collaborate on an anytime, anywhere basis has increased the reliance that organizations have on Unified Communications, to the extent that these systems must be managed as mission-critical business applications. With CaseSentry, and the added support we have added for Cisco's latest product release, customers have the optimal management coverage that is needed to ensure service levels are met."

"ShoreGroup is committed to delivering new Unified Communications monitoring and management capabilities on the CaseSentry platform, and maintaining close synchronization with the Cisco product releases our clients are deploying is a key component of that," said Glenn Yeeles, Director of Product Management. "As a managed service solution, our clients have immediate access to CaseSentry's new monitoring and management capabilities as they become available. Whether they are migrating existing systems to take advantage of the new capabilities that Release 8 offers, or it's a net new deployment, our service model eliminates the concern, delays and expense of having to deploy new management software. Understanding that the deployment of new releases typically follows an evolutionary track, CaseSentry can also simultaneously support a mix of Cisco Unified Communications releases to provide uniform management coverage to systems across the network."

About ShoreGroup, Inc.

ShoreGroup delivers a complete portfolio of industry-leading management applications, maintenance solutions, professional services and products for Unified Communications networks. ShoreGroup develops innovative management applications on its dynamic CaseSentry® platform, eliminating the pitfalls of traditional management systems to enable IT, telecom and contact center support organizations to easily and effectively manage availability, performance, service levels and support processes for complex networked environments. The company's ShorePatrolâ„¢ Remote Management Service delivers the high-quality Unified Communications monitoring, maintenance and support that organizations rely upon to ensure the availability of their vital business processes.

ShoreGroup's professional service solutions provide leading consultation, design and implementation services for high-availability networks. The company's expertise in unified communications including IP Telephony/VoIP and IP contact centers, LAN/WAN, data center, telepresence, wireless and security produces manageable solutions that optimize business processes, communications, employee productivity and accessibility to enable organizations to derive the maximum business value from their information technology investment. As a Cisco Gold Certified Partner with advanced specializations, ShoreGroup's service portfolio is backed by solid industry credentials.

Additional information about ShoreGroup's products and services can be found at

Cisco and Cisco Systems are registered trademarks of Cisco Systems, Inc. in the U.S. and certain other countries. CaseSentry®, ShoreGroup®, SG Logo®, ShorePatrol® and THE ART OF IT® are registered trademarks of ShoreGroup, Inc. All other marks are property of their respective owners.


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